W skrócie
- Zadania: Wspieraj zespół obsługi klienta, przetwarzaj zamówienia i rozwiązuj zapytania.
- Firma: NCH Europe, część grupy Solenis, z kulturą współpracy.
- Benefity: Szkolenia, 25 dni urlopu, ubezpieczenie zdrowotne i program wsparcia pracowników.
- Pozostałe informacje: Elastyczna praca zdalna w dynamicznym środowisku.
- Dlaczego ta praca: Pracuj z ludźmi, rozwijaj umiejętności i zdobywaj doświadczenie w międzynarodowej firmie.
- Kwalifikacje: Biegłość w języku niderlandzkim i francuskim oraz doświadczenie w obsłudze klienta.
Przewidywane wynagrodzenie mieści się w przedziale 31500 - 38500 zł za rok.
Location: Remote – Poland or Romania based
Employment Type: Fixed-term (10 months)
Company: NCH Europe – A Solenis Company
At NCH Europe, we believe sukces comes from people connecting with people. As part of naszego continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a remote basis. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward. In this role, you will closely support the Sales Operations Director customer service team.
Key Responsibilities
- Achieve and maintain both individual and departmental productivity, quality and service standards
- Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
- Process customer orders, service plans and business data in an accurate and timely fashion
- Actively contribute to a positive and supportive team culture
- Deliver timely, relevant and accurate data to key stakeholders when requested
- Work closely with other functions as appropriate to build positive and rewarding relationships
- Take responsibility and seek opportunities for personal development
Skills, Knowledge and Expertise
- Self‑motivated and enthusiastic
- Flexible and adaptable to changing business needs
- Strong teamwork and collaboration skills
- Effective communication skills (written and verbal)
- Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
- Customer‑focused with good listening skills
- Problem‑solving ability and action‑oriented approach
- Comfortable interacting with senior management
Experience & Knowledge
- Experience working in a fast‑paced customer service and/or administration environment (essential)
- Excellent written and verbal communication (essential), IT literacy with strong Microsoft Office knowledge
- Fluency in Dutch and French
- Experience using Oracle and/or SAP systems
Benefits
- Comprehensive training and learning opportunities
- Company Pension
- 25 days holiday + Bank Holidays
- 4 x salary life insurance
- Company Sick Pay
- Discounts on numerous leisure, financial and retail products
- Employee Assistance Programme and wellbeing resources
About NCH Europe
NCH Europe exists because of its customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements. With a presence in 25 countries and an ever growing network of sales staff; NCH Europe is one of the largest divisions of NCH Corporation; a US based multinational company. We deliver best-in-class industrial maintenance solutions, with a focus on hospitality, industrial and infrastructure businesses in Europe.
At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.
Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.
Customer Service Administrator – pracodawca: 4900 Diversey CH
Solenis to wiodący globalny producent chemikaliów specjalistycznych, który oferuje wyjątkowe możliwości rozwoju zawodowego w dynamicznym środowisku. Pracując jako Regional Fleet Coordinator w Warszawie, będziesz częścią zespołu, który ceni innowacyjność i zrównoważony rozwój, a także korzysta z elastycznego modelu pracy hybrydowej. Oferujemy konkurencyjne wynagrodzenie oraz kompleksowe świadczenia zdrowotne, co czyni nas doskonałym pracodawcą dla osób poszukujących satysfakcjonującej kariery w międzynarodowym środowisku.
