Client Service Coordinator – Okemos in Katowice

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices.
• Manage the finances by maintaining accurate balances.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

OUR FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency: We use resources to the full, waste nothing and do only what we can do best.
• Freedom: We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening skills
• Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO ATTITUDE)

• MUST HAVE 1 YEAR OF PRIOR VETERINARY RECEPTIONIST EXPERIENCE
• Ability to multi-task.
• Communication skills - Reads, writes and speaks fluent English.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
• Client service skills - Consistently ensures the team provides attentive, courteous and informative service.
• Intellectual ability - Accurately follows instructions delivered in an oral, written or diagram format.
• Mathematical ability - Ability to add, subtract, multiply.

WYNAGRODZENIE

$15.39 - $19.67 na godzinę

BENEFITY

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts