The Strategy & Consulting Gen AI Agentic Innovation Manager in Warsaw

WHO WE ARE

Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice. Within Accenture Global Network (GN Song), we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

THE WORK

We are seeking a forward-thinking and technically astute Manager to drive business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact center processes. As a trusted advisor to senior stakeholders, you will lead the creation and deployment of intelligent, agentic capabilities across the service value chain. You will play a pivotal role in identifying automation opportunities, designing integrated agentic solutions using the latest LLMs and AI workflows and aligning them with clients’ platform ecosystems.

Roles & Responsibilities

• Bring a thought leadership lens to emerging technologies—translating GenAI trends, agentic workflows, and ecosystem capabilities into real-world, client-ready solutions.
• Lead the development of transformation strategies by integrating Gen AI and agentic solutions into client service landscape.
• Lead strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future-fit capabilities and process designs.
• Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.
• Drive consultative selling and engagement with clients, identifying opportunities to bring platform Gen AI solutions to solve their service challenges.
• Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service.

HERE’S WHAT YOU’LL NEED

• 7-13 years of experience Contact Center channels, leading Customer Service assessment/benchmarking and In depth knowledge and know-how of Customer Service Strategy implementation.
• Hands on experience with Agentic solutioning and conceptual architecture design, LLMs and GEN AI frameworks.
• Proven experience in creating and executing GenAI-led service transformation strategies, with a focus on leveraging platform Gen AI capabilities.
• Strong background in consulting and developing client-centric solutions, combining the best of technology, AI, and data to address complex business challenges across customer experience and agent enablement.
• Demonstrated expertise in cross-functional collaboration, working closely with technical teams and business teams to drive successful outcomes.
• Experience in consultative selling, working directly with clients to design, propose, and deliver transformation roadmaps that leverage AI technologies.

WHAT WE OFFER?

• Permanent employment contract.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Private medical care, life insurance.
• Access to the MyBenefit platform.
• Company car.

WHAT WE BELIEVE

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. Inclusion and diversity are fundamental to our culture and core values.