Salesforce Service Cloud Consultant/Analyst in Warsaw

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you!

Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network Song practice where we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organizations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

THE WORK

• Plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.
• Provide consulting support on Salesforce projects, including design sessions, requirement gathering, and solution alignment.
• Present demos to stakeholders and collaborate with implementation teams on delivery tasks.
• Apply industry expertise to implement tailored Salesforce solutions and support business case development.
• Contribute to innovation by creating reusable assets, analyzing market trends, and introducing new ideas.
• Stay motivated, embrace new opportunities, and maintain certifications for continuous professional growth.

Flexible: We are delivering our work mostly remotely but knowing that Global Network (GN SONG) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe and Middle East, but also other locations, for short or long term is still required.

WHAT’S IN IT FOR YOU

• Challenging job in a dynamic, professional, international and multicultural environment.
• Opportunity to gain exceptional skills, knowledge and experience on large scale international projects.
• Stay current with intensive training and maintain updated CCaaS certifications.

HERE’S WHAT YOU’LL NEED

• 2+ years of experience in Salesforce Service Cloud implementations within Consulting (preferred) and/or other industry.
• Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.
• Effective communication skills, strong analytical abilities and problem-solving skills are required.
• Must have strong business & data analytics/excel skills and presentation skills.
• At least one Salesforce certification is preferred.

BONUS POINTS IF YOU HAVE

• Knowledge of Contact Center as a Service (CCaaS) platforms such as Salesforce Service Cloud, AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr and Microsoft Dynamics 365 Customer Service.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent German communication skills (written & spoken).

WHAT WE OFFER

• Permanent employment contract.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Global Network is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe.

WHAT WE BELIEVE

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.