Customer Operations Representative OTI with GERMAN### Customer Operations Representative OTI with GERMANApply:
Not applicable:
Warszawa, Poland:
Full time:
Posted Today:
End Date: January 3, 2027 (30+ days left to apply):
R-2026-49404At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.**Customer Operations Representative OTI with GERMAN****In this role, a typical day will include:*** Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.* Act as a liaison between customers and internal teams (production, distribution) for order-related matters* Ensure timely and accurate invoicing for all customers by accurate order entry practices* Oversee complex return cases, including high-value credits and regulatory compliance.* Analyze and resolve customer issues promptly, ensuring effective communication and resolution* Act as escalation point for disputes related to billing, delivery, and returns.* Manage customer complaints and dissatisfaction proactively to maintain loyalty.
**WHAT YOU’LL BRING TO ALCON:*** Professional experience in Customer Operations (Order to Invoice/Order to Cash preferably).* English + fluent GERMAN* Experience in corporate environment, preferably in Shared Service or GBS.* Knowledge of SAP or Sales Force, Excel skills.
**What we can offer you:*** Truly international environment and daily interactions with colleagues from all over the world* Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)* Attractive compensation package (including bonus scheme) + language allowance* Employment contract, full‐time position* **Hybrid work possibilities (3/2/weekly)*** Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw #J-18808-Ljbffr
Customer Operations Representative OTI with GERMAN in Warsaw – pracodawca: Alcon
Alcon to doskonały pracodawca, który oferuje wyjątkowe możliwości rozwoju zawodowego w dynamicznym środowisku globalnym. Pracownicy mogą liczyć na wsparcie w zakresie innowacji i doskonałości procesów, a także na współpracę z liderami branży w obszarze analityki finansowej i AI. Nasza kultura pracy opiera się na współpracy, różnorodności i ciągłym doskonaleniu, co sprawia, że każdy dzień przynosi nowe wyzwania i satysfakcję z osiąganych wyników.
