You will be an Advisor
providing comprehensive,
omnichannel support
(email, phone, chat, Messenger, WhatsApp) to resolve reported issues.
You will have access to
analytical and technological tools
to anticipate potential challenges and initiate contact to solve them.
Your work will include both
inbound and outbound calls .
You will act as a
mentor and advisor , guiding Partners on growth and business scaling paths (e.g., account settings optimization, export expansion) and providing recommendations on the best business opportunities for them on the platform.
You will actively participate in improving
Customer Experience operations
This is the right job for you if: Have experience in proactive business advisory
or
Customer Experience , with a focus on supporting sales targets.
Enjoy client interaction, possess strong
communication skills , and easily build relationships.
Are enthusiastic about modern technologies and ready to leverage
AI-powered tools
to boost efficiency and service quality.
Are ready to work in an
equivalent working time system
(including night shifts, weekends, and holidays).
Are fluent in spoken and written
Polish , have a good command of
English , and want to use it in client communication.
What we offer: Two-shift work in an equivalent working time system from Monday to Sunday – 4/1 work model (4 days in the office, 1 day remote) plus 30 days of occasional remote work.
Paid onboarding training.
Quarterly bonus based on your performance.
Conveniently located and well-equipped offices (including well-stocked kitchens, bicycle parking) and excellent tools (e.g., sit-stand desks, ergonomic chairs, interactive conference rooms).
A broad non-wage benefits package in a cafeteria system – you choose what you use (e.g., medical, sports, and lunch packages, insurance, shopping vouchers).
English classes covered by us.
Training budget, cross-team exchanges, and an internal learning platform with courses on various topics.
Days off for volunteering and team integration.
Special company events – sports events, Family Day, and many others.
#goodtobehere means that :
You will join a team you can count on – we work with top specialists who have sharing knowledge and experience in their DNA.
You will execute high-quality projects that directly impact millions of customers. Quality is our priority (backed by awards like the Service Quality Star Award), and your work will directly shape the experience on Poland's largest e-commerce platform.
You will work in an environment where the pace of business growth offers countless opportunities to rapidly acquire unique competencies and tackle challenges found nowhere else.
You will collaborate daily with experts across business and tech domains to deliver top-tier solutions that exceed customer expectations.
Partner Support Specialist in Poznań – pracodawca: Allegro Ltd.
Allegro to doskonały pracodawca, który oferuje elastyczne godziny pracy w modelu hybrydowym oraz bogaty pakiet świadczeń pozapłacowych, co sprzyja równowadze między życiem zawodowym a prywatnym. Nasza kultura pracy opiera się na współpracy i dzieleniu się wiedzą, a także na możliwościach rozwoju zawodowego poprzez szkolenia i innowacyjne projekty. Pracując w Warszawie, będziesz częścią dynamicznego zespołu, który korzysta z nowoczesnych technologii i narzędzi, co pozwala na realny wpływ na rozwój produktów i usług, które docenią miliony klientów.
