Product Manager (CRM & Contact Center Tools) in Poznań

Location: Poznań, PL, 61-569

Team: Technology

Contract Type: Employee

About the job:

Are you passionate about transforming internal operations and scaling enterprise-grade platforms? We are looking for a hands-on, proactive Product Manager (with a strong Delivery mindset) to take end-to-end ownership of our CRM & Contact Center hub. In this role, you will bridge product vision with execution - connecting tools, automating processes, and elevating the experience for our internal business teams and merchants.

In your daily work you will handle the following tasks:

• Analyze cross-departmental workflows to connect the dots between internal processes, identify synergies, and streamline operations.
• Lead key projects from concept to rollout, combining product discovery with execution to ensure high-quality implementations.
• Partner closely with business stakeholders, operational teams, and IT to translate business needs into scalable internal platform solutions.
• Shape the roadmap for internal tools and customer-facing contact channels, leveraging data, automation, and AI to boost operational efficiency.
• Manage product backlogs, lead continuous discovery, define CVP, and measure performance via clear product metrics and A/B testing where applicable.

We are looking for people with:

• Proven track record as a Product Manager, Systems Analyst, Solution Owner, or Delivery Manager working with internal platforms, CRM, or CX tools.
• Hands-on experience in expanding, integrating, or optimizing enterprise-level platforms (specifically CRM and Contact Center solutions like Salesforce, Genesys Cloud, or similar).
• Ability to map and design end-to-end processes, connecting customer touchpoints with back-office CRM workflows and telephony/omnichannel routing.
• Enthusiasm for emerging tech, Artificial Intelligence, and LLMs, with a practical view on how AI can enhance internal workflows and customer care tools.
• Ability to look at the big picture, map complex cross-departmental processes, and make data-informed decisions.
• Ability to shape the product vision, take ownership, and actively propose concrete improvements rather than just executing tasks.
• Excellent communication skills to align with senior business leads and technical teams.
• Fluency in Polish and English (both are required for daily collaboration).

Nice to have:

• Direct hands-on experience with Salesforce (Sales/Service Cloud) or Genesys Cloud.
• Background in high-volume e-commerce, logistics, or large-scale internal tech platforms.

What we offer:

• Flexible working hours in the hybrid model (4/1) - working hours start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
• Annual bonus based on your annual performance and company results.
• Well-located offices and excellent work tools.
• A 16" or 14" MacBook Pro or corresponding Dell with Windows and all the necessary accessories.
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like.
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism, hackathons, and an internal learning platform.
• An additional day off for volunteering.
• Social events for Allegro people.

#goodtobehere means that:

• You will join a team you can count on - we work with top-class specialists who have knowledge- and experience-sharing in their DNA.
• You will love our level of autonomy in team organization, the space for continuous development, and the opportunity to try new things.
• You get to choose which technology solves the problem and you are responsible for what you create.
• You will value our Developer Experience and the full platform of tools and technologies that make creating software easier.
• Thanks to this, you can contribute to Allegro from your very first days on the job.
• You will be equipped with modern AI tools to automate repetitive tasks.
• You will create solutions that will be used by millions of our customers.
• You will meet the Allegro Scale, which starts with over 1,000 microservices.
• You will become part of Allegro Tech - We speak at industry conferences, cooperate with tech communities, run our own blog, record podcasts, lead guilds, and organize our own internal conference.