W skrócie
- Zadania: Zapewnij wsparcie IT dla użytkowników w międzynarodowej organizacji.
- Firma: ALTEN – globalny lider w inżynierii i usługach IT.
- Benefity: Stabilne zatrudnienie, opieka medyczna, karta sportowa i możliwość rozwoju zawodowego.
- Pozostałe informacje: Możliwość pracy w różnych lokalizacjach ALTEN Polska.
- Dlaczego ta praca: Pracuj w dynamicznym środowisku i rozwijaj swoje umiejętności w IT.
- Kwalifikacje: Doświadczenie w wsparciu IT oraz umiejętności rozwiązywania problemów.
Przewidywane wynagrodzenie mieści się w przedziale 47250 - 57750 zł za rok.
ALTEN – A Global Leader in Engineering and IT Services. ALTEN Polska has been operating for 13 years, supporting its clients' innovation, research and development, and IT systems. It serves key industries such as aerospace, space, industrial solutions, automotive, railway, energy, finance, telecommunications, and retail.
WHAT YOUR CHALLENGES WILL BE?
- Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization.
- Handle incidents, service requests and ticket management through to resolution.
- Deliver Level 1 Service Desk activities as a primary assignment.
- Support workplace projects, hardware/software deployments and lifecycle management.
- Install, configure and troubleshoot end-user devices, operating systems and applications.
- Support laptops, desktops, printers, mobile devices and meeting-room technology.
- Coordinate escalations with Level 3 teams, infrastructure, security and external vendors.
- Perform root cause analysis for recurring issues and drive service improvements.
- Create and maintain technical documentation, knowledge articles and procedures.
- Execute knowledge transfer activities and support operational excellence.
WHAT DO WE REQUIRE?
- 3-5+ years of enterprise Level 2 End User Support / Digital Workplace experience.
- Strong troubleshooting skills across Windows 11 and Microsoft 365 environments.
- Hands-on experience with: Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (SCCM), ITSM / ticketing platforms.
- Experience supporting endpoint devices, peripherals and workplace technologies.
- Good understanding of LAN/Wi-Fi troubleshooting and enterprise applications.
- Ability to work independently and manage priorities in a dynamic environment.
- Experience with device provisioning, migrations, deployments and lifecycle management.
- Strong documentation, communication and knowledge-sharing skills.
- Fluent Polish and good working proficiency in English.
- Availability for primarily on-site work in Southern Poland.
- Service-oriented mindset with focus on SLA achievement, ticket quality and continuous improvement.
WHAT CAN WE OFFER?
- Full-time employment contract.
- Stable and long-term cooperation.
- Well-defined career path at the European leader in engineering & IT consulting.
- Opportunity to relocate and work in different ALTEN Polska branches.
- After completion of the project, opportunity to engage in a subsequent one within the company.
- Introduction and cooperation with dedicated Competences Manager.
- Medicover medical care.
- Medicover Benefits platform.
- Medicover Sport card.
- Referral Program.
- Layette for a newborn employee’s child.
- Group life insurance.
- Cooperation based on a B2B or Contract of mandate (UZ).
- Access to professional certifications with our technology partners (e.g. Google, ISTQB).
- Access to relevant industry events.
- Access to the Knowledge Sharing Program.
- Access to Referral program.
Join our team and let’s build tomorrow’s world today!
IT Support Specialist in Tychy – pracodawca: ALTEN
ALTEN Polska to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w nowoczesnym zakładzie produkcyjnym w Poznaniu. Nasza kultura pracy opiera się na innowacyjności i współpracy, a pracownicy mają możliwość ciągłego rozwoju zawodowego poprzez szkolenia i projekty międzynarodowe. Dodatkowo, dbamy o równowagę między życiem zawodowym a prywatnym, co czyni naszą firmę atrakcyjnym miejscem dla specjalistów z branży technicznej.
