We're Hiring a Senior/Lead ServiceNow Business Analysts! If you are an experienced ServiceNow professional with a strong background in business analysis, process optimization, and governance - this offer is for you!
We are expanding our client's ServiceNow practice and looking for talented specialists across ITSM, CSM, IRM, TPRM, and Privacy domains to help drive business transformation and operational excellence.
Hybrid from Warsaw vitis in the office one time per week
Lead and support business analysis activities across ServiceNow initiatives.
Gather, analyze, and document business requirements and process improvements.
Facilitate stakeholder workshops and align business and technology objectives.
Prepare and manage backlog items, user stories, and acceptance criteria.
Support process design, testing, UAT, and business readiness activities.
Ensure requirements traceability and adoption of BA best practices.
Collaborate across multiple workstreams to deliver high-quality solutions.
Support governance, risk, compliance, third-party risk, privacy, ITSM, and customer service processesю
Requirements:
Proven experience working with ServiceNow platforms and implementations.
Strong background in Business Analysis, Process Design, and Requirements Management.
Strong experience in leading teams, mentoring colleagues and driving delivery across complex initiatives.
Experience with areas/modules:
ITSM (IT Service Management)
CSM (Customer Service Management)
nice to have: IRM / GRC (Integrated Risk Management / Governance, Risk & Compliance)
nice to have: TPRM (Third-Party Risk Management)
Privacy Management
Hands-on experience with workshops facilitation, backlog readiness, UAT, and stakeholder management.
Strong communication skills and ability to work in complex, cross-functional environments.
Experience driving business readiness, process alignment, and user adoption is highly valued.
Advanced English - at least B2+/C1
We offer a full-time employment contract
Location – Warsaw; work model – hybrid
Stable and long-term cooperation
Well-defined career path at the European leader in engineering & IT consulting
Opportunity to relocate and work in different ALTEN Polska branches
After completion of the project, opportunity to engage in a subsequent one within the company
Introduction and cooperation with dedicated Competences Manager
Medicover medical care
Medicover Benefits platform
Medicover Sport card
Referral Program
Layette for a newborn employee's child
Group life insurance
We also guarantee: Access to professional certifications with our technology partners (e.g. Google, ISTQB)
ServiceNow Business Solutions & BA Lead in Warsaw – pracodawca: ALTEN
ALTEN Polska to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w nowoczesnym zakładzie produkcyjnym w Poznaniu. Nasza kultura pracy opiera się na innowacyjności i współpracy, a pracownicy mają możliwość ciągłego rozwoju zawodowego poprzez szkolenia i projekty międzynarodowe. Dodatkowo, dbamy o równowagę między życiem zawodowym a prywatnym, co czyni naszą firmę atrakcyjnym miejscem dla specjalistów z branży technicznej.
