IT Support Specialist Location: Lubien, PL
Department: Information Technology
Full-time or Part-time: Full-Time
Job Type: Employee
Shift: On site
About the Role The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end‑user training, and ensures all operational activities comply with global IT standards and security policies.
Key Job Accountabilities
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Global IT shared service standards and support processes across the sites they work with.
Responsible for the quality of the IT services delivery at the sites.
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services.
Coverage of critical issues at the sites.
Security alignment with IT policies.
Documenting (knowledge base, procedures, help guides, etc.).
Asset Management.
Installing and repairing hardware.
Application and software troubleshooting.
Printer and multi‑function device management.
Data backup and restore.
Infrastructure testing.
Support for setup of LAN switches and access points (wired and wireless).
Management of the network documentation.
Use of monitoring tools to monitor network equipment and servers.
Maintaining and administering server‑related activities such as patching and updates.
User management (onboarding/off‑boarding, updates).
Major events support.
Site events support.
Support end user education.
Qualifications / Requirements
Technical education in computer science or equivalent experience/studies.
Bachelor’s degree in computer science is advantageous.
Any Windows or Cisco certifications are a plus.
ITIL Foundations desirable.
Ability to multitask and handle high volumes in a fast‑paced and demanding environment.
Strong interpersonal and communication skills.
Strong troubleshooting skills.
Fluency in Polish and English communication (spoken and written); other languages are considered an advantage.
Project experience is advantageous.
Good knowledge in configuring, managing and troubleshooting Windows Server operating systems.
Knowledge of server virtualization.
IT Support Specialist – pracodawca: Amcor Limited
Amcor to wiodący globalny producent odpowiedzialnych rozwiązań opakowaniowych, który stawia na innowacje i zrównoważony rozwój. Pracując w Amcor, dołączysz do zespołu, który nie tylko dąży do doskonałości w branży opakowań, ale także inwestuje w rozwój swoich pracowników, oferując liczne możliwości awansu oraz wsparcie w kształtowaniu kariery. Nasza kultura pracy opiera się na współpracy, zaufaniu i zaangażowaniu w ochronę przyszłości, co czyni nas doskonałym miejscem dla osób poszukujących satysfakcjonującej i znaczącej pracy.
