Quality Assurance (QA) Specialist in Kraków

Job Description - Quality Assurance (QA) Specialist (30012370)

Job Description

Quality Assurance (QA) Specialist - ( 30012370 )

Description

Why Ansell? Ansell is a leading global provider of protection solutions. We design, develop, and manufacture a wide range of products that meet the ever-changing needs of our markets and industries. Protection is our primary concern, as millions of people around the world depend on Ansell in their professional and personal lives.

Ansell is looking for a

Quality Assurance (QA)

Specialist

to join our Regional QA team in Krakow, Poland. In this role, you will coordinate and administer customer-facing quality and compliance with information requests across EMAE and APAC. Acting as a central point of coordination, you will work closely with manufacturing sites and relevant business functions to ensure customer requests are managed consistently, accurately and within agreed timelines. You will support the delivery of quality and compliance documentation, customer audits and agreements, KPI reporting and audit readiness, while ensuring communications remain aligned with applicable regulatory requirements and Ansell Healthcare Europe’s Quality Management System (QMS).

RESPONSIBILITIES

Act as the primary regional coordinator for customer questionnaires, surveys, quality agreements and compliance information requests.

Coordinate completion of customer communication requests within the KPI target of 12 working days, managing timelines and stakeholder follow‑up.

Maintain customer communication logs and document repositories and coordinate internal reviews and approvals before information is released externally.

Coordinate requests for quality and regulatory documentation, including Certificates of Analysis, Certificates of Conformance, Declarations of Conformity, ISO Certificates, Free Sales Certificates, REACH Statements, Food Contact Declarations, Product Test Reports and environmental, sustainability and compliance statements.

Liaise with Regulatory Affairs, Plant QA, Manufacturing Sites and Business Units to obtain approved documentation.

Coordinate customer requests relating to manufacturing locations, supply chain mapping, business continuity, logistics, sourcing, packaging and sustainability programmes.

Support customer quality and technical agreements, supplier assessments, qualification packages, tender submissions and supplier compliance assessments.

Coordinate external customer audit requests involving Ansell Healthcare Europe, manufacturing plants and outsourced manufacturers.

Maintain external customer audit registers and trackers and support pre‑audit readiness, documentation, action tracking and follow‑up activities.

Monitor customer communication performance and prepare KPI reports, dashboards, scorecards and trend summaries.

Maintain reporting tools and repositories including Smartsheet, Power BI and SharePoint.

Identify recurring customer requirements, data patterns and opportunities for automation or process improvement.

Support Quality Management System activities, audit readiness, document management and continuous improvement initiatives.

Participate in Regional QA meetings and projects and develop effective working relationships with stakeholders globally.

KEY POSITION REQUIREMENTS Education

Bachelor’ s degree in Science, Quality, Regulatory Affairs, Business Administration, Supply Chain or a related discipline.

Experience

Minimum 7 years of experience within Quality Assurance, Regulatory Affairs, Customer Service or Supply Chain.

Exposure to ISO 9001 and/or ISO 13485 quality management environments preferred.

Knowledge and Skills

Understanding of Quality Management Systems, customer audit processes and third‑party assessment requirements.

Understanding of regulatory certifications, declarations and compliance documentation.

Knowledge of supply chain and manufacturing operations preferred.

Excellent stakeholder management, communication and influencing skills.

Strong organisational and coordination abilities with the ability to manage multiple projects simultaneously.

Strong attention to detail and data accuracy.

Customer‑focused mindset with strong problem‑solving and prioritisation skills.

Ability to work independently with limited supervision.

Advanced Microsoft Office skills, including Excel, PowerPoint and Teams.

Experience with document management and reporting tools such as SharePoint, Smartsheet and Power BI is desirable.

Other requirements

Based in Krakow, Poland

Ability to occasionally travel to Ansell offices, warehouses, manufacturing sites or customer locations and support global time zones when required

What benefits and opportunities does Ansell offer?

Competitive compensation, including a performance‑based annual incentive

Flexible and hybrid schedule

A culture of belonging and inclusion, where collaboration thrives and everyone feels seen, heard, and empowered, across our global community

Ansell University programs to develop professional and interpersonal skills

Opportunities to advance and grow within the company

Equal Opportunity Employer

Ansell commits to securing an equal opportunity recruitment and selection process. All interested candidates are encouraged to apply and will receive consideration for employment regardless of age, sex, gender identity, sexual orientation, race, color, ethnic origin, religion, disability, genetic information, or any other factors that could be deemed discriminatory.

Our Commitment to Diversity Equity and Inclusion:

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. We believe everyone deserves to belong, feel included, and be empowered to achieve success.