For our international client, a well-established technology company, we are looking for a
Customer Support Specialist – UK Market
to join a growing customer experience team.
In this position, you will play a key role in supporting
customers from the UK market , helping them resolve product-related inquiries and ensuring an excellent customer journey from initial contact through final resolution.
This is a great opportunity for professionals who enjoy customer interaction, problem-solving, and working in a dynamic international environment.
Your Responsibilities
Deliver professional support to
UK customers
via phone, email, and online channels.
Assist users with product-related questions and provide guidance on product usage.
Investigate customer issues and coordinate appropriate solutions.
Manage and monitor customer cases to ensure timely and effective resolution.
Cooperate with internal stakeholders and external service providers when required.
Maintain accurate customer and case information in internal systems and databases.
Contribute to the continuous improvement of customer service processes and customer satisfaction.
Build strong expertise in products, services, and customer support procedures.
What We're Looking For
Very good command of English , enabling confident communication with customers from the UK market.
Good command of Polish
for day-to-day communication within the local team.
Strong communication and interpersonal skills.
Customer-oriented mindset with a proactive approach to problem-solving.
Ability to prioritize tasks and effectively manage multiple customer cases.
Familiarity with MS Office and CRM systems will be an advantage.
Previous experience in customer service, customer support, or a similar client-facing role will be an asset.
What Our Client Offers
Stable employment within an international and growing organization.
Comprehensive onboarding and training.
Sports and wellbeing benefits.
Friendly and multicultural work environment.
Opportunity to develop within an international customer service organization.
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Customer Support Specialist – UK Market in Wrocław – pracodawca: Antal
Nasza firma to doskonały pracodawca, który stawia na rozwój swoich pracowników i oferuje przyjazne środowisko pracy. Wspieramy zespół w zdobywaniu nowych umiejętności oraz zapewniamy atrakcyjne benefity, co czyni nas idealnym miejscem dla osób poszukujących satysfakcjonującej kariery w międzynarodowym środowisku. Pracując u nas, będziesz miał okazję współpracować z różnorodnymi zespołami, co sprzyja innowacyjności i efektywności w realizacji zadań.
