W skrócie
- Zadania: Mediuj skomplikowane sprawy między sprzedawcami a klientami, analizuj dane i poprawiaj doświadczenia sprzedawców.
- Firma: AUTODOC - europejska platforma e-commerce z siedzibą w Berlinie.
- Benefity: Konkurencyjne wynagrodzenie, elastyczne godziny pracy, program wsparcia zdrowia psychicznego.
- Pozostałe informacje: Możliwości rozwoju kariery i szkoleń w dynamicznym środowisku.
- Dlaczego ta praca: Wpływaj na rozwój innowacyjnej platformy i buduj zaufanie w ekosystemie sprzedawców.
- Kwalifikacje: 3-5 lat doświadczenia w operacjach marketplace, umiejętności analityczne i zarządzania projektami.
Przewidywane wynagrodzenie mieści się w przedziale 47250 - 57750 zł za rok.
Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved into Europe’s leading online platform for the automotive aftermarket. With a growth rate of 20% year-over-year, our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse disrupting a traditionally offline industry with our expansive reach across 27 European countries.
As our Marketplace model rapidly expands across Europe, maintaining operational excellence and trust across our third-party ecosystem is paramount. To support this rapid scaling and reduce operational friction, we are reorganizing our operations to streamline seller interactions and handle complex dispute mediations that sit between our sellers and customer care teams. To help us with achieving this, we are hiring a Seller Success Manager to join our team in Portugal.
In this critical role, you will act as the key point of contact for resolving multi-party operational challenges, balancing seller trust with customer satisfaction and business outcomes. You will analyze seller feedback, uncover recurring root causes, and partner across functions to continuously elevate the overall seller experience. In this position, you will work toward building a seamless, high-trust marketplace platform by designing processes that reduce dispute rates and increase seller retention. You will collaborate closely with internal teams across Account Management, Customer Care, Tech, and Compliance to shape our operational frameworks.
What you will do:
- Mediate complex dispute cases between sellers and customers that cannot be resolved independently, balancing customer experience, seller trust, and business impact.
- Analyze seller performance data, interactions, and feedback loops to identify systemic operational issues and improvement areas.
- Propose and execute strategic initiatives aimed at reducing friction, improving resolution times, and elevating platform reputation.
- Lead and coordinate cross-functional projects across the entire marketplace lifecycle to improve the end-to-end seller experience.
- Partner closely with Customer Care, Account Management, and Tech teams to optimize process design, dispute workflows, and communication standards.
- Establish clear KPIs and feedback metrics to track intervention efficacy and ensure ongoing process optimisation.
What you bring to the role:
- 3 to 5 years of experience in Marketplace operations, Customer Success, or Account Management.
- Proven track record in complex dispute resolution, stakeholder management, and cross-functional project execution.
- Strong analytical capabilities with experience utilizing operational data to drive workflow improvements.
- Excellent problem-solving, communication, and project management skills with a customer-centric focus.
- Solid understanding of e-commerce marketplace operations, policy frameworks, and dispute mechanisms.
- High level of autonomy, accountability, and a hands-on approach to problem-solving.
- Professional fluency in English (our company language).
What do we offer:
- Competitive salaries based on your professional experience.
- Stable employment in a fast-growing international company.
- A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more.
- Transportation services available for all warehouse employees.
- Guaranteed 26 vacation days per calendar year, regardless of seniority.
- An extra day off to celebrate your birthday.
- Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues.
- AUTODOC corporate discount for purchasing car parts at special rates for personal use.
- Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching.
- Free English, German, and Polish language classes.
- Flexible working hours and hybrid work model.
Seller Success Manager (m/f/d) in Warsaw – pracodawca: Autodoc
AUTODOC to doskonały pracodawca, który łączy innowacyjność z dynamicznym rozwojem w sercu Europy. Oferujemy stabilne zatrudnienie w szybko rozwijającej się międzynarodowej firmie, z konkurencyjnymi wynagrodzeniami oraz bogatym systemem benefitów, w tym elastycznymi godzinami pracy i programem wsparcia zdrowia psychicznego. Nasza kultura pracy sprzyja rozwojowi zawodowemu, oferując ponad 650 kursów oraz możliwość nauki języków obcych, co czyni nas idealnym miejscem dla osób pragnących wpływać na przyszłość branży motoryzacyjnej.
