Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities: Significant experience in technology architecture, including solution design for contact center, customer engagement, unified communications or voice services.
Experience designing architecture for a large, complex business that operates multiple contact center solutions, business units, regions or operating models.
Ability to work at both enterprise and solution levels, moving from strategic capability and target-state discussions into sufficiently detailed architecture for delivery teams.
Strong understanding of contact center concepts such as omnichannel routing, IVR, self-service, recording, workforce engagement, quality management, analytics and operational reporting.
Practical knowledge of voice and communications architecture, including VoIP, SIP, carrier connectivity, numbering, call flows and cloud connectivity.
Experience integrating contact center platforms with enterprise applications and services through APIs, middleware, events and standard integration patterns.
Experience producing architecture artifacts such as context diagrams, capability views, logical and deployment designs, interface catalogs, decision records, transition architectures and roadmaps.
Ability to assess trade-offs involving cost, risk, security, resilience, data, user experience, operational support and time to market.
Confident communication with senior stakeholders, architects, engineers, product owners, vendors and delivery partners.
Fluent business English.
Beneficial experience Architecture or solution design experience with Genesys Cloud, 8×8 or another enterprise contact center platform.
Experience with Microsoft Teams Phone, cloud telephony, session border controllers, voice recording, speech analytics, voice biometrics or conversational AI.
Knowledge of architecture methods and modeling notations such as ArchiMate, BPMN and UML.
Experience with public cloud, containers, microservices, distributed systems and modern integration platforms.
Experience in insurance, financial services or another regulated, multinational environment.
German language skills are welcome but not mandatory.
Job Features Job Category Technical
Enterprise Architect- Warsaw, Poland. – pracodawca: Axiom Technologies Pty Ltd.
Axiom Technologies to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w Warszawie, sprzyjające rozwojowi zawodowemu i osobistemu. Nasza kultura pracy opiera się na współpracy i innowacyjności, a pracownicy mają dostęp do szkoleń oraz możliwości awansu w międzynarodowym zespole. Oferujemy elastyczne godziny pracy oraz wsparcie w zakresie technologii, co sprawia, że każdy dzień jest pełen wyzwań i satysfakcji.
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Zespół rekrutacyjny Axiom Technologies Pty Ltd.
