Mainframe Technical Support Analyst in Warsaw

You may occasionally be required to travel for business

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Description and Requirements BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

At BMC trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The Technical Support Analyst (TSA) provides technical support for BMC products and related mainframe software products and some distributed products. The BMC TSA will be the primary interface between BMC and our customers and will interact with BMC Product Engineering teams to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues.

Responsibilities

Manage, troubleshoot, and respond to customer issues on BMC product and Integration issues, ensuring appropriate resolution time

Responding to and resolving all customer enquiries (via phone, e-mail, web)

Identifying and reporting functional defects to higher levels of Support and R&D

Maintaining high level of customer satisfaction

Properly documenting all customer interactions and troubleshooting actions into the BMC issue management systems

Escalating service requests and issues appropriately in a timely fashion

Exercise independent thought within defined procedures and practices

Manage priorities and act on factors that create priorities

Work collaboratively with other BMC product teams

Capture and share knowledge

Willingness to participate in on-call support during evenings and weekends.

Communication skills (verbal & written) and customer handling skills

Proven problem solving and analytical ability.

Ability to handle multiple tasks concurrently.

Analytical and problem-solving abilities

Ability to learn and effectively utilize Customer Support tools/resources

Inquisitiveness to learn new products and ideas

3+ years z/OS systems or major subsystem (STORAGE, IMS, CICS, DB2..)

AMI Monitor for CICS, AMI Auto Operator or Mainview product experience

Proficient in the use of standard IBM utilities

Proficient in the use of RACF commands

Knowledge of CA Top Secret and CA ACF2 beneficial

Ability to understand and write REXX code helpful

Minimum of 3 years with Windows/Unix/Linux operating system management, configuration and security.

Minimum of 3 years of experience working with a Security Information and Event Management (SIEM) product.

3+ years with Windows/Unix/Linux networking

Understanding of Networking concepts

Understanding of Security concepts

Strong diagnostics, debugging, and troubleshooting skills.

Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range iszł 140,175 -zł 233,625

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.