Global Service Owner - End-User Device Services (f/m) in Warsaw

Global Service Owner - End-User Device Services (f/m)

Full-time

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

As

Global Service Owner of End-User Device Services , you are accountable for the strategic direction, performance, and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers.

The role combines strategic product and service leadership with end-to-end responsibility for service quality, lifecycle excellence, supplier performance, cost competitiveness, and customer value at Bosch scale.

Key Responsibilities

Define and execute the long-term strategy for Bosch’s global end-user device portfolio.

Translate business needs, technology trends, market benchmarks, and customer feedback into a clear portfolio roadmap

Own the commercial success of the portfolio

Own the end-to-end service perspective across the full device lifecycle, including planning, demand management, procurement, provisioning, operation, support, refresh and return.

Drive continuous improvement along the full value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance.

Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency and contractual alignment.

Build and develop a high-performing product and service management organization

Ensure that local requirements and operational feedback are systematically captured, prioritized, and integrated into global portfolio development and service optimization.

We are looking for candidates with substantial experience in several of the following areas

Experience in

product or service management

for complex global products, services, or platforms involving multiple stakeholders.

Proven

end-to-end ownership of large-scale IT, workplace, infrastructure, or managed service portfolios , including strategy, roadmap development, performance steering, lifecycle management, and continuous improvement.

Strong experience in

commercial steering and financial management , including budget planning, cost optimization, business case development, and financial performance management.

Experience in

supplier and vendor management , including performance steering, governance, commercial discussions, and contract-related collaboration.

Experience driving the

transformation of services, operating models, organizations, or supplier ecosystems

within complex global environments.

Experience building and developing capabilities in areas such as

product management, service management, vendor management, customer success, or performance management .

Proven ability to operate effectively in

global, matrixed, and multicultural organizations , collaborating with multiple internal and external partners.

Preferred Experience

Experience in

lifecycle management of end-user devices , such as laptops, desktops, mobile devices, printers, or comparable hardware portfolios.

Experience with

Device-as-a-Service (DaaS), Workplace-as-a-Service (WaaS) , or comparable service delivery models.

Experience with

hardware procurement, contract negotiations, large-scale device provisioning, refresh, return, and retirement processes .

Knowledge of

endpoint and device management .

Experience using

automation, analytics, AI, self-service, or shift-left approaches

to improve service quality, user experience, and operational efficiency.

Experience in

service design and customer journey management .

Additional skills that will make you successful in the role

Strong

strategic thinking , combined with the ability to translate strategy into effective operational execution.

Strong

business acumen , with the ability to balance quality, cost, risk, standardization, and customer value when making decisions.

Ability to think

end-to-end across service value chains , functions, and organizational boundaries.

Strong

customer- and user-centric mindset , with a focus on delivering sustainable business value.

Strong

external market orientation , with the ability to leverage industry benchmarks and market insights and translate them into pragmatic solutions for Bosch.

Excellent

stakeholder management skills , with the ability to build alignment across diverse internal and external stakeholders.

Strong

communication skills , with the ability to simplify complex topics, communicate them clearly, and create a common understanding and direction.

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

EmploymentContract

Competitive salary + annual bonus

Hybrid work with flexible working hours

Referral Bonus Program

Copyright costs for IT employees

Grow LikeABosch

Complex environment of working, professional support and possibility to share knowledge and best practices

Ongoing development opportunities in a multinational environment

Broad access to professional trainings (incl. language courses), conferences and webinars

Private medical care and life insurance

Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinematickets, etc.)

Prepaid Lunch Card

Number of benefits for families (for instance summer camps for kids)

Non-working day on the 31st of December

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