W skrócie
- Zadania: Zarządzaj relacjami z VIP-ami i zapewniaj im wyjątkowe wsparcie.
- Firma: Bybit - wiodąca platforma kryptowalutowa z globalnym zasięgiem.
- Benefity: Wsparcie w rozwoju zawodowym, międzynarodowy zespół i możliwości awansu.
- Pozostałe informacje: Dynamiczne środowisko pracy z możliwością rozwoju kariery.
- Dlaczego ta praca: Dołącz do innowacyjnego zespołu i kształtuj przyszłość finansów.
- Kwalifikacje: Doświadczenie w zarządzaniu klientami i znajomość języków polskiego i niemieckiego.
Przewidywane wynagrodzenie mieści się w przedziale 82800 - 101200 zł za rok.
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first.
We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.
Responsibilities:
- Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
- Provide tailored VIP support and account management for Polish- and German-speaking clients;
- Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
- Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
- Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
- Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.
Qualifications:
- Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
- Experience working in trading platforms or exchanges is highly advantageous;
- Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
- Strong communication and written skills;
- Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
- Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations;
- Fluent in Polish and German.
Why Join Us:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.
VIP Relationship Manager in Katowice – pracodawca: Bybit
Bybit to dynamiczna firma, która stawia na rozwój swoich pracowników i tworzy wspierające środowisko pracy. Oferujemy unikalne możliwości rozwoju kariery w szybko rozwijającej się branży kryptowalut, a także dostęp do globalnej współpracy z zespołem z całego świata. Nasza kultura opiera się na innowacji, współpracy i dążeniu do doskonałości, co czyni nas doskonałym pracodawcą dla osób poszukujących znaczącego i satysfakcjonującego zatrudnienia.
