People Services Team Lead in Warsaw

CBRE Business Services Organisation (CBRE BSO)

is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

People Services Team Lead About The Role The People Services Team Leader is a frontline leadership role within the People Service Centre EMEA, responsible for the day-to-day supervision and coordination of a specialist team delivering Tier 1 and/or Tier 2 HR operational services. Team Leaders may lead either a Simple Task Team or a Complex Task Team depending on the workstream they support, reporting directly into either the New Hires Manager or the Employee Lifecycle Manager. This role is accountable for ensuring high-quality, timely, and compliant service delivery across people-related transactions for employees of multiple European countries. The Team Leader acts as the first point of escalation for their team, drives a culture of continuous improvement, and plays a critical role in developing specialist capability within the People Service Centre.

What You’ll Do Team Supervision & Development

Supervise and provide day-to-day guidance to a team of HR specialists (6 - 10 FTEs), acting as the first point of escalation for queries and issues.

Monitor team workloads and task queues, allocating and prioritizing work to ensure SLAs and quality standards are consistently met.

Support the performance management cycle by providing regular feedback, coaching, and development support to team members.

Identify training needs and coordinate with the Manager to ensure team members receive appropriate knowledge and skills development.

Lead daily or weekly team stand-ups to review progress, address blockers, and communicate priorities and updates.

Lead by example and model behaviors consistent with CBRE RISE values.

Service Delivery & Quality Assurance

Oversee the accurate and timely processing of HR transactions within the team's remit, including new hire activities, employee lifecycle changes, data entry, or Tier 1 case management as applicable.

Perform quality checks on team outputs, identifying trends in errors or gaps and implementing corrective action.

Serve as the primary escalation point for cases that exceed specialist capability, determining whether to resolve directly or elevate to the Manager.

Monitor adherence to processing timelines, checklists, and standard operating procedures (SOPs) across the team.

Ensure all team activities are completed in compliance with CBRE policy, GDPR, and applicable local employment law.

Process Improvement & Knowledge, Project Management

Proactively identify inefficiencies within team workflows and recommend process improvements to the Manager.

Contribute to the development and maintenance of SOPs, knowledge base articles, and training materials.

Support the rollout of system enhancements, digital tools, and process changes within the team, acting as a local change champion.

Share best practices across teams and contribute to cross-functional improvement projects as required.

Support projects and transitions-all stages with expertise and assuring execution and implementation of new processes/tools.

Reporting & Stakeholder Engagement

Track and report on team KPIs, SLA attainment, case volumes, and quality metrics, escalating risks or performance concerns to the Manager promptly.

Maintain accurate data within the HRIS and case management system, ensuring team compliance with data entry standards.

Liaise with In-Country Hub Teams, HR Business Partners, and other PSC functions to resolve queries and ensure joined-up service delivery.

Provide cover and operational continuity for the Manager during periods of absence as directed.

What You’ll Need

Bachelor's Degree in Human Resources, Business Administration, or a related field preferred; a combination of relevant experience and education will be considered.

Minimum of 3–5 years' experience in HR operations, shared services, or a people-focused service environment.

Prior experience in a supervisory, team leader, or senior specialist role with responsibility for guiding others.

Sound working knowledge of HR processes and policies, including at least one of: new hire/onboarding, employee lifecycle management, Tier 1 case handling, or data entry operations.

Strong attention to detail with a track record of delivering high-quality, accurate work within defined timelines.

Effective communication and interpersonal skills, with the ability to manage relationships across cultures and geographies.

Proficiency in Microsoft Office applications (Word, Excel, Outlook) and case management systems.

Organised, proactive, and solution-focused with the ability to manage multiple priorities simultaneously.

Experience working in a multi-country HR Shared Services or People Service Centre environment.

Preferred HR certification such as CIPD, PHR, or SHRM-CP.

Familiarity with Peoplesoft, Workday, SAP SuccessFactors, or equivalent enterprise HRIS.

Working knowledge of employment law and GDPR requirements in more than 1 European countriy.

Company Benefits And Perks

Stable employment conditions

Career advancement program A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

Workplace Culture Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

Wellbeing actions Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

Making a Change in the Word surrounding you Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

Attractive package of benefits Private medical healthcare, life insurance, multisport card and MORE

International Environment Experience growing in multilingual community where diversity is cherished

Work based on employment contract in the international company with stable position on the labour market

Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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