Your responsibilities
Serve as a brand ambassador, advise customers on hygiene products - providing support
in French & English . Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) Providing multichannel written support: e-mail, chat, and social media channels Documenting e-commerce complaints logged on e-commerce platforms Maintain high level of customer satisfaction Remain polite, patient and courteous with customers throughout the experience. Ensure the end to end experience for all customers is at high level of customer satisfaction. Our requirements
Language level: French C1/C2 (contact with the customers) + English B2 (language of the training and internal communication). Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work. Able to listen to understand, review, and provide solutions. High-developed communication skills. Strong attention to details and ability to multitask. Optional
Customer Service experience in an international, fast-peace environment (1 year). Practical knowledge of CRM systems. What we offer
Employment contract (3-month of probation period with possibility of extension). Work from office in Katowice (Global Office Park). Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card. Language classes: Polish or English. An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning. Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN. Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything! Competitions, integration events, and recognition program Be The Best to act as a One Team! Social Fund because your Employee Experience matters! We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
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Customer Service Specialist with French in Katowice – pracodawca: Concentrix
Concentrix w Katowicach to doskonały pracodawca, który oferuje nie tylko konkurencyjne wynagrodzenie i bonusy za wyniki, ale także przyjazną atmosferę pracy w zgranym zespole. Dzięki regularnym szkoleniom, pracownicy mają możliwość rozwoju zawodowego i zdobywania nowych umiejętności, co czyni tę rolę w obsłudze technicznej wyjątkowo satysfakcjonującą i pełną wyzwań.
