We are a global organization dedicated to delivering high-quality customer support and service solutions across international markets. Our teams work closely with customers every day, helping resolve inquiries, provide guidance, and create positive experiences through professional and personalized support. We believe great customer service starts with great people. By fostering a collaborative, diverse, and inclusive work environment, we empower our employees to grow their skills, make an impact, and contribute to the success of customers and colleagues around the world. Responsibilities
Provide professional customer support via phone, email, chat, and other communication channels. Assist customers with inquiries related to services, accounts, transactions, and general requests. Investigate and resolve customer concerns while maintaining a positive customer experience. Build trust and rapport through clear communication, active listening, and empathy. Accurately document customer interactions and case resolutions in internal systems. Follow internal procedures, quality standards, and compliance requirements. Escalate complex cases to the appropriate teams when needed. Track and follow up on open requests to ensure timely resolution. Identify customer needs and guide them toward the most suitable solutions. Collaborate with colleagues across different departments to improve processes and service quality. Qualifications & Skillsets
Fluency in Ukrainian (spoken and written) and English at a minimum B2 level. Previous experience in Customer Service, Customer Care, Customer Support, Contact Center, Hospitality, Retail, or another customer-facing role. Strong communication and interpersonal skills. Customer-focused mindset with a genuine desire to help others. Ability to remain calm, empathetic, and solution-oriented when handling challenging situations. Good organizational skills and the ability to multitask in a fast-paced environment. Proficiency with MS Office applications and web-based systems. Strong attention to detail and accuracy. Experience working with CRM or ticketing systems is an advantage. Positive attitude, willingness to learn, and motivation to grow professionally.
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Customer Care Representative with Ukrainian in Warsaw – pracodawca: confidential
Nasza firma to doskonały pracodawca, który oferuje wyjątkowe możliwości rozwoju zawodowego w dynamicznym środowisku laboratorium badawczego. Pracując w Szczecinie i Świnoujściu, będziesz częścią zespołu, który ceni zaangażowanie, dokładność oraz kreatywność, a także zapewnia wsparcie w doskonaleniu umiejętności i wiedzy. Oferujemy konkurencyjne wynagrodzenie, elastyczne godziny pracy oraz przyjazną atmosferę, sprzyjającą współpracy i innowacjom.
