As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for: 1st Line Support with German
Responsibilities: Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe Resolving IT issues of our partners which can occur during the course of office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent teams Maintaining and improving customer satisfaction level Requirements: You have a good command of both German and English (minimum B2 level) You have at least 6–12 months of experience in a similar role You know how to ask the right questions to identify and understand customer needs and technical issues You have excellent communication skills and a customer-focused mindset You are proficient in MS Office applications You have practical experience in providing first-line technical support and resolving basic IT issues Offer: Private medical care Co-financing for the sports card Constant support of dedicated consultant Personal Consulting Agency (License No. 4642)
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German-Speaking 1st Line IT Support | Private Medical in Katowice – pracodawca: DCG Poland
DCG to doskonały pracodawca, który stawia na rozwój swoich pracowników i wspiera ich w osiąganiu sukcesów w dynamicznym środowisku finansowym. Oferujemy atrakcyjne benefity, takie jak prywatna opieka medyczna oraz dofinansowanie do karty sportowej, a także przyjazną kulturę pracy, która sprzyja współpracy i innowacjom. Nasza lokalizacja umożliwia łatwy dostęp do międzynarodowych rynków, co stwarza unikalne możliwości rozwoju kariery w obszarze analizy roszczeń i regulacji.
