As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:
Client Onboarding Analyst Responsibilities:
Manage the end-to-end client onboarding process, including documentation preparation, issuance, review, verification, and account setup
Coordinate daily onboarding activities, monitor pending requests, and ensure timely resolution of outstanding issues
Act as a point of contact for clients and internal stakeholders, providing updates and addressing onboarding-related queries
Collaborate closely with Compliance, KYC, Business Risk, Account Opening, and Tax teams to ensure efficient onboarding processes
Review client documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements
Ensure timely and accurate delivery of onboarding services in line with agreed service level agreements (SLAs) and quality standards
Identify and resolve operational issues, manage escalations, and proactively address potential delays
Support process improvement initiatives and participate in projects aimed at enhancing onboarding efficiency and client experience
Maintain high standards of risk awareness, internal controls, and regulatory compliance
Prioritize multiple tasks and requests in a high-volume, time-sensitive environment while maintaining accuracy and service quality
Build and maintain effective relationships with internal teams to support business objectives and deliver high-quality client service
Requirements:
3-5 years of professional experience in client onboarding, account opening, documentation review, or related operational functions within financial institutions
Practical knowledge of client onboarding processes, documentation requirements, and account opening procedures
Good understanding of financial industry regulations, compliance requirements, and risk management principles
Proficiency in English, with strong written and verbal communication skills
Experience in direct client communication and managing relationships with internal stakeholders
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
Ability to independently manage tasks, resolve complex issues, and make informed decisions
Strong analytical and problem-solving skills, with excellent attention to detail
Experience handling urgent requests, escalations, and competing priorities
Ability to work effectively in a structured, high-volume, and deadline-driven environment
Good organizational skills and the ability to manage multiple onboarding cases simultaneously
Proactive, collaborative attitude combined with the ability to work independently with limited supervision
Willingness to learn, adapt to changing requirements, and continuously improve existing processes
Offer:
Private medical care
Co-financing for the sports card
Constant support of dedicated consultant
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Client Onboarding Analyst in Warsaw – pracodawca: DCG Poland
DCG to doskonały pracodawca, który stawia na rozwój swoich pracowników i wspiera ich w osiąganiu sukcesów w dynamicznym środowisku finansowym. Oferujemy atrakcyjne benefity, takie jak prywatna opieka medyczna oraz dofinansowanie do karty sportowej, a także przyjazną kulturę pracy, która sprzyja współpracy i innowacjom. Nasza lokalizacja umożliwia łatwy dostęp do międzynarodowych rynków, co stwarza unikalne możliwości rozwoju kariery w obszarze analizy roszczeń i regulacji.
