Manage and coordinate major incidents, ensure quick service restoration, and keep technical teams and stakeholders aligned during critical incidents. Key Responsibilities
Coordinate
Major Incidents
until resolution. Lead/facilitate
MIM bridge calls
with technical teams. Act as the main communication point during incidents. Coordinate multiple support/technical teams. Handle escalations and track incident progress. Provide regular updates to stakeholders and leadership. Support
RCA and post-incident reviews . Work with Service Desk, Problem, Change and Release Management teams. Maintain incident records and reports. Identify recurring issues and suggest improvements. Must-Have
2+ years
Incident Management / Major Incident Management experience. Good understanding of
ITIL . Hands-on experience with
Major Incident Coordination / MIM calls . Experience handling
high-priority incidents
involving multiple teams. Service Desk and escalation management knowledge. Strong communication and stakeholder management skills. Good coordination and problem-solving skills. Comfortable working under
high pressure . Good to Have
ITIL Foundation certification + Problem/Change/Release Management experience.
Incident Coordinator/Major incident Coordinator in Gdańsk – pracodawca: E-Solutions
E-Solutions to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w obszarze technologii językowej. Nasza kultura pracy sprzyja innowacjom i ciągłemu rozwojowi, zapewniając pracownikom dostęp do szkoleń oraz możliwości awansu. Pracując z nami, będziesz miał okazję rozwijać swoje umiejętności w międzynarodowym zespole, a także korzystać z elastycznych godzin pracy w przyjaznej atmosferze.
