ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time.
In this role you will...
Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.
Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.
You’ve got what it takes if you have...
4+ years enterprise technical support or Principal Tech Support Specialist experience; executive-ready communication.
Principal Tech Support Specialist certification track within 90 days incl. SysAdmin/configuration depth.
Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline.
Relationship craft: customers ask for you by name and mean it.
Principal Technical Support Specialist - Poland in Kraków – pracodawca: EdCast
EdCast to firma, która wierzy, że ludzki potencjał rośnie wykładniczo, gdy sztuczna inteligencja działa na rzecz ludzi. Oferuje możliwości rozwoju zawodowego w dynamicznym środowisku, gdzie pracownicy mają szansę na zdobycie doświadczenia w zarządzaniu skomplikowanymi przypadkami oraz współpracy z zespołem inżynieryjnym. Pracownicy mogą liczyć na wsparcie w zakresie mentoringu oraz dostępu do wiedzy eksperckiej.
