ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time. In this role you will... Own complex cases end-to-end: integrations, APIs, data issues, multi-module configuration - to Earned Resolution, not ticket closure. Deliver Pro Desk as the primary expert: scheduled 1:1 sessions that replace CSM coaching with certified product expertise. Take escalated Live Chat and voice - real-time expertise when the customer’s business is stuck. Reproduce and evidence defects: clean repro steps, logs, and breadth data that feed EIM scoring and the OneList. Mentor L1s daily - the 15-minute rule works because someone answers; claim hard cases at the line-up (‘I’ve got it’). Work AI-in-the-loop as default: copilot research, drafted responses reviewed, knowledge gaps closed. You’ve got what it takes if you have... 3+ years technical support with real troubleshooting depth - logs, APIs, SSO, integrations, data flows. Pod Specialist certification within 45 days; multi-product breadth valued. Teaching instinct: you make customers and L1s smarter in every interaction. Composure in escalated moments; documentation discipline that makes handoffs invisible.
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Senior Product Support Specialist - Poland in Kraków – pracodawca: EdCast
EdCast to firma, która wierzy, że ludzki potencjał rośnie wykładniczo, gdy sztuczna inteligencja działa na rzecz ludzi. Oferuje możliwości rozwoju zawodowego w dynamicznym środowisku, gdzie pracownicy mają szansę na zdobycie doświadczenia w zarządzaniu skomplikowanymi przypadkami oraz współpracy z zespołem inżynieryjnym. Pracownicy mogą liczyć na wsparcie w zakresie mentoringu oraz dostępu do wiedzy eksperckiej.
