Head of Delivery Team (Engineering) in Warsaw

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, delivers integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, focusing on modern, business-driven technology solutions. We support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking a candidate to lead our cluster team in the full application lifecycle. In this pivotal role, you will ensure the stable and efficient development, enhancement, and operation of our IT systems, all while aligning with our architectural and compliance frameworks. You will be a key player in delivering measurable business value through consistent delivery performance, technical excellence, and fostering a culture of people's development across multiple locations.

How you will get the job done:

• Plan, coordinate, and execute the development, improvement, testing, and roll-out of applications within the cluster, adhering to defined architecture and quality standards.
• Ensure the maintainability, stability, and operability of assigned applications and platforms while supporting troubleshooting and resolution of defects and operational incidents.
• Promote the use of standard tools, development frameworks, and architectural principles to enable cost-effective delivery and strategic alignment.
• Collaborate with product owners, architects, and business stakeholders to balance technical feasibility with business requirements.
• Support project delivery by ensuring resource availability, technical readiness, and smooth transitions into operations.
• Contribute to the implementation of strategic technology and business initiatives within the cluster, ensuring compliance with IT security and data protection requirements.
• Manage collaboration with external service providers and delivery teams to guarantee quality and efficiency in delivery.
• Lead and develop cross-functional teams, fostering a high-performance, collaborative work culture and promoting continuous knowledge sharing.

Skills and experience you will need:

• Fluency in English (C1).
• A university degree in Insurance, Business Administration, Mathematics, Economics, Business Informatics, or Computer Science.
• Several years of experience in the technology and/or finance industry, ideally within an international environment, particularly in insurance or IT consulting.
• Strong understanding of website technologies, content management systems (CMS), digital architectures, integrations, APIs, and cloud-based solutions.
• Strong knowledge of IT applications and standards, with the ability to navigate interdependencies across systems and services.
• Proven experience in leading delivery teams with a focus on collaboration, continuous improvement, and team accountability, with flexibility for occasional travel.
• Excellent communication and stakeholder management skills, demonstrating a service-oriented approach toward internal partners.
• Experience in vendor management.

What we offer:

• Medical package coverage, co-financing a sports card, and numerous sports sections.
• Flexible working hours and the possibility of remote working.
• Workplace with an in-office gaming room and dog-friendly office in Warsaw.
• Numerous workshops and training courses, hackathons, and meetups.
• A wide range of digital learning platforms and language courses.
• Participation in several CSR activities.
• Engaging team-building activities such as company-wide bike races and soccer matches.
• A diverse workplace where every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity.