Principal IT System Analyst (IAM Systems) | f/m/d in Warsaw

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

translating business needs into functional specifications, user stories, backlog items, and solution designs

collaborating with business stakeholders, project teams, architects, developers, and external partners to deliver effective solutions

promoting continuous improvement, best practices, and excellence in Requirements Engineering and delivery

supporting project planning, time and effort estimation, scope management, and successful end-to-end delivery with regards to the business requirements

owning requirement quality and governance

leading major initiatives regarding functional or technical changes

influencing technical and business decisions

coaching and mentoring junior engineers

managing requirements traceability, change requests, risks, dependencies, issues, and delivery blockers

managing business testing, UAT, and solution validation to ensure business expectations are met

producing and maintaining business analysis deliverables, product documentation, and support documentation

Skills and experience you will need

fluency in English (C1)

10+ of experience as a Business/System Analyst or in related role

experience in IAM Systems e.g., preferably One Identity or related areas for IGA / IAM Domain Knowledge

completed university degree or comparable qualification in insurance, organization/management, mathematics, business administration, (business) informatics, or a related field

strong knowledge and experience of methods and procedures in the solution development process, with a focus on Requirements Engineering (preferably IREB certified), as well as business and process analysis

good understanding of the supported application systems, their interfaces, and the relevant business processes and workflows

strong ability to quickly understand, analyze, and clearly articulate complex issues; highly solution-oriented with strong organizational skills

strong presentation and communication skills, particularly in customer-facing environments, as well as strong written and spoken English skills

practical experience with team collaboration tools (Azure DevOps, Confluence)

What we offer Let's be healthy

– medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

– work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

– we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

– each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

– company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

– every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

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