Project Manager (API Management Platform) in Warsaw

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, delivers integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, focusing on modern, business-driven technology solutions. We support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

As an IT Project Manager, you will help shape, govern and grow the API Management Platform. The platform enables product teams across the Group to publish, secure, manage and consume APIs through standardized self-service tooling. You will combine technical product ownership, compliance governance and customer enablement while working closely with engineering, security, compliance, architecture and customer teams. In this role, you will drive platform improvements, support regulatory and audit-related activities, and ensure customers can successfully onboard and leverage the platform.

How you will get the job done:

• Owning and managing product management activities for the API Management Platform, including backlog curation, prioritization and alignment with engineering teams.
• Coordinating compliance, regulatory and audit-related activities, including evidence gathering, security reviews and governance requirements.
• Supporting platform customers through onboarding, training and hands-on guidance.
• Helping teams understand how to publish, secure, document and consume APIs using self-service tools.
• Acting as a bridge between technical teams, product customers, security, compliance and enterprise architecture stakeholders.
• Contributing to the continuous improvement of developer experience, tooling, documentation and automation.
• Supporting the evolution of platform processes, standards and customer-facing guidance.
• Ensuring alignment with organizational standards related to API security, identity management, cloud governance and operational resilience.

Skills and experience you will need:

• Fluency in English (C1).
• Demonstrating experience in product management, platform management or a related technology-focused role.
• Communicating effectively with technical and non-technical stakeholders across different functions.
• Building strong relationships and influencing decisions in a complex stakeholder environment.
• Translating business, compliance and customer requirements into actionable priorities.
• Demonstrating a customer-focused mindset and passion for improving user experience.
• Collaborating effectively within Agile teams and cross-functional environments.
• Taking ownership of initiatives and driving them to completion.
• Adapting to changing priorities while maintaining attention to detail.
• Sharing knowledge, providing guidance and supporting the success of others.

Nice to have:

• Understanding API management concepts, including REST APIs, API lifecycle management, API gateways and developer portals.
• Working with Azure API Management, Azure cloud services or cloud-native integration patterns.
• Understanding API security concepts such as OAuth2, JWT, access control and identity management.
• Using Git-based workflows, Azure DevOps and CI/CD pipelines.
• Working with AWS or other cloud platforms.
• Demonstrating experience within financial services, insurance or other regulated environments.
• Understanding enterprise-scale platforms, self-service enablement models or GitOps approaches.
• Demonstrating familiarity with governance, compliance or audit-related processes.
• Supporting customer onboarding, training or enablement activities.
• Working with identity and access management concepts and operational governance frameworks.

What we offer:

• Let's be healthy – medical package, sports card, and numerous sports sections.
• Let's be balanced – flexible working hours, a confidential employee assistant program, and the possibility of remote working.
• Let's be smart – numerous workshops and training courses, hackathons and meetups.
• Let's be responsible – participation in several CSR activities.
• Let's be fun – company-wide bike races, soccer matches, film marathons and team-building activities.
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity.