GDS Account Support Leader in Wrocław

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery centre network by EY.

Opportunities:

• The GDS Account Support Leader is accountable for all GDS Account Support priorities across every GDS location, with a primary focus on operational excellence and service delivery excellence.
• The role holds end-to-end accountability for operational performance, service quality, stakeholder experience, and talent.
• Drawing on deep operational insight, the role identifies opportunities for process improvement and transformation.
• Working in strong collaboration with Global and Regional Account Support teams, it takes learnings from operational excellence to inform key design decisions on process improvements, technology implementation, and the workforce of the future.

Key Responsibilities:

• Operational Excellence: Own operational performance across all GDS locations, including productivity, utilization, cost, quality, and efficiency. Build a culture of operational excellence through standardized ways of working, performance management, and continuous improvement.
• Service Delivery Excellence: Own end-to-end service delivery performance, quality, KPIs, and stakeholder satisfaction, aligned with business and client-serving needs.
• Process Improvement & Transformation Insight: Identify process improvement and transformation opportunities using operational data, root-cause analysis, and frontline insight.
• Strategy & Stakeholder Partnership: Translate the Global Account Support Strategy into operational plans and priorities across all GDS locations.
• Workforce of the Future: Use operational insight to inform strategic workforce planning, identifying future skill and role needs arising from process change, AI, and automation.

Success Measures:

• Sustained improvement in productivity, utilization, cost efficiency, and quality.
• Consistent achievement of service levels and KPIs, with strong stakeholder satisfaction.
• Process improvement opportunities identified and delivered with measurable benefits.

Skills and Attributes for Success:

• Significant leadership experience within Finance or professional services environments.
• Proven track record delivering operational excellence and service delivery excellence.
• Strong continuous improvement capability.
• Experience managing senior stakeholder relationships.
• Demonstrated success leading change with measurable business outcomes.

What We Look For:

• We are interested in hiring a German-speaking candidate, team player with strong communication and organization skills as well as proactive attitude.

What We Offer:

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY:

• EY exists to build a better working world, helping to create long-term value for clients, people and society.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.