Global C&I Strategic Operations Specialist in Wrocław

Global C&I Strategic Operations Specialist Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Global Operations Specialist plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact.

The C&I organization has six Domains, each with individual needs and differing maturity: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology.

This position sits within the Business Enablement – Business Management Office and supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights.

Your key responsibilities

• Partner with leadership to help translate strategic objectives into actionable operational plans within the aligned domain.
• Support the design and implementation of short- and long-term initiatives/projects that deliver on strategic priorities, monitoring progress against milestones.
• Oversee domain-specific processes, driving clarity, consistency, and timely execution across stakeholders.
• Prepare strategic inputs for leadership (e.g., decks), synthesizing content into clear narratives and recommendations to support decision-making.
• Collaborate with the Strategic Operations Team Lead and counterparts, plus other Domain teams, to coordinate cross-domain priorities, ensuring operational delivery supports strategic impact.
• Support performance monitoring and governance alongside Core Services.
• Leverage Performance & Data Insights for analytics and intelligence to guide decisions and monitor impact.

Operational Excellence:

• Identify and drive efficiencies in relevant areas through automation, standardization, and best practices.
• Assess emerging technologies and tools to enhance operational agility and responsiveness.
• Promote a culture of continuous improvement within the Strategic Operations team.
• Support governance forums and prepare executive-ready updates leveraging data analytics and reporting tools in coordination with Performance & Data Insights.
• Drive quality and alignment with Core Services and Performance & Data Insights across domain processes, ensuring clarity in roles, handoffs, and workflows.
• Assist with additional reporting and analysis requests, help manage stakeholder expectations, and reinforce self-service options.

Stakeholder Engagement:

• Build strong relationships across domains, functions, and pods to foster collaboration and alignment.
• Act as a trusted advisor to leadership, providing recommendations based on operational insights.
• Facilitate communication and coordination across domains, functions, and pods for smooth execution of initiatives.

Skills & attributes for success

• Strong analytical and problem-solving skills.
• Experience in operational process creation, improvement, and handoff.
• Proficiency in reporting tools, data visualization, and storyboarding to create impactful prompts for decision-making.
• Ability to manage multiple stakeholders and priorities, delivering high-quality outputs under tight timelines.
• A client-focused mindset, with the ability to manage expectations and redirect activity as required.
• Credible, with excellent communication and stakeholder management skills at Global/Area leadership level.
• Resilient, embraces ambiguity, and comfortable working in a global, matrixed environment with evolving priorities.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It’s yours to build.