Account Director in Kraków

Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.

We're seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:

• Exceptional client satisfaction.
• Commercial performance.
• Alignment between Fetcherr's product suite and each client's business objectives.

Key Responsibilities

• Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement.
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr's capabilities.
• Own execution of client initiatives and projects, ensuring action items are driven to completion, stakeholders remain aligned, and commitments are delivered on time.
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
• Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
• Represent the client's voice internally to influence product development and service enhancements.
• Willingness to travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements (approximately twice a month).

Requirements

• 10 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
• Strong execution skills with a demonstrated ability to drive complex initiatives from planning through delivery in a cross-functional environment.
• Proven track record of getting things done, managing multiple stakeholders, and ensuring accountability across teams.
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
• Analytical thinker with the ability to derive insights from data and drive strategic conversations.
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Native Italian speaker with full professional proficiency in English — a must.
• Bachelor's degree in Business, Economics, Aviation Management, or a related field. A Master's degree is a plus.
• Experience in Ferry, Cruises, Container Shipping, or logistics is a strong advantage.
• Experience working with enterprise clients – advantage.

What Fetcherr Offers

• Competitive salary and performance-based incentives.
• A comprehensive benefits package, including professional development opportunities.
• The opportunity to work with cutting-edge AI technology across multiple industries.
• Flexible work options, including remote opportunities.
• A collaborative and inclusive workplace culture.

Join Fetcherr and help shape the future of AI-driven revenue optimization through innovation and partnership.