Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda®, Gimi®, Wettex® and Marigold®. The company employs more than 3,800 people and hosts a global distribution network.
Some of your Benefits Health Insurance:
Rely on comprehensive services whenever you need it.
International Opportunities International Opportunities:
Grow in your career through international exchange and global job opportunities.
Meal Allowance:
We offer an allowance that makes meals more affordable.
Performance Related Bonus Performance Related Bonus:
When you have an impact, you can reap the rewards.
Warsaw
Hybrid Work
Regional EMEA Ecommerce Customer Service Coordinator (F/M/D) Qualifications
At least 3-4 years of experience in customer interaction, order management, customer operations or service management, ideally within e-commerce, fast-moving consumer goods or consumer goods.
Strong understanding of order management and order-to-cash processes in a direct-to-consumer environment.
Solid knowledge of customer interaction and case management systems (CRM/ticketing), the Tier 1/2/3 service model, and strong working knowledge of SAP Commerce / ERP.
Strong Excel skills and the ability to work confidently with operational data and complex processes.
Good understanding of direct-to-consumer, webshop and marketplace operations and their service requirements; experience working with Amazon is an advantage.
Excellent communication and stakeholder-management skills, with the ability to manage complexity, external service providers and cross-functional escalations effectively.
Proactive, ownership-driven and structured approach, with strong attention to detail, problem-solving skills and a continuous-improvement mindset; experience working in a multinational environment is an advantage.
Fluent English and Polish are required; German language skills are an advantage.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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