Type Of Hire Experienced (relevant combo of work and education)
Position Type Full time
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know~
Are you FIS? What You Will Be Doing
As a senior team member, lead, mentor, and develop a team fostering a collaborative and high-performance culture
Assist the team to help in deliverables, ensuring robust, scalable, high-performance, high-quality software is built using modern technology in collaboration with the development and other support teams
Share ideas, knowledge, and experience with other team members, and facilitate knowledge sharing across the team
Monitor support queues to ensure all tickets are identified and addressed promptly
Respond to customer inquiries and resolve support issues, including financial calculations, market transaction processing, file interface automation, and data reconciliation
Investigate alerts such as missing client files or processing issues and drive resolution
Provide in‑depth product support by researching issues and applying established templates and procedures
Facilitate user training sessions as needed
Communicate incidents clearly and follow the FIS incident management process
Coordinate with internal and external teams, including development, infrastructure, and other technical partners
Participate in client governance forums representing FIS technology
Escalate complex technical issues to subject matter experts and track resolution
Document customer interactions and recurring issues to support product quality and development initiatives
Perform other related duties as assigned
What You Will Need
Strong analytical, organizational, and time‑management skills
Ability to work independently while collaborating effectively with cross‑functional teams
Excellent verbal and written communication skills
Strong problem‑solving skills and attention to detail
Comfortable working in a queue‑based support environment
Experience following structured processes and templates
Fintech or financial services experience required
Knowledge of FIS products is a plus
Education Requirement Bachelor’s degree in FinTech, Finance, Information Systems, or a related field, or currently completing degree requirements. Or a combination of experience.
What We Offer You
Opportunities to innovate in fintech
Tools and resources for personal and professional growth
An inclusive and diverse work environment
Resources to invest in your community
Competitive salary and comprehensive benefits package
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is
98,000.00 - 130,000.00 PLN Annual
and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Analyst Lead, Managed Service in Wrocław – pracodawca: Fidelity Information Services, LLC
Fidelity Information Services, LLC oferuje dynamiczne środowisko pracy w branży technologii finansowej, z naciskiem na ciągłe doskonalenie usług i doświadczeń klientów. Pracownicy mają możliwość współpracy z zespołami handlowymi oraz nadzoru klienta, co sprzyja rozwojowi zawodowemu i zdobywaniu cennych umiejętności. Firma stawia na przestrzeganie standardów operacyjnych i kontrolnych, co zapewnia stabilność i bezpieczeństwo w miejscu pracy.
Dane kontaktowe:
Zespół rekrutacyjny Fidelity Information Services, LLC
