Fujitsu is looking for a
ServiceNow Administrator
to work on a project within the
EU Institutions , in
Warsaw, Poland .
Role: ServiceNow Administrator Location: Warsaw, Poland Work Model: Hybrid Project: Secure operation, configuration, and lifecycle management of the ServiceNow platform within
ICT Service Management ,
DESCRIPTION OF THE TASKS
Platform Management:
Ensure the secure operation, configuration, and lifecycle management of the ServiceNow platform,.
Operational Administration:
Manage security, upgrades, incident resolution, and platform functionality in cooperation with architects and developers,.
Availability & Continuity:
Ensure platform availability, compliance, and service continuity,.
Business Analysis:
Gather, analyze, and assess business needs and user requirements, translating them into optimal technical solutions aligned with architecture design,.
Development Oversight:
Supervise ServiceNow development and improvement projects and oversee bug fixing,.
Project & Risk Support:
Support project management in implementing organizational-wide service management capabilities and assist in risk management, disaster recovery, and security management,.
Training & Demos:
Provide ServiceNow demos and training to end-users and support teams.
Documentation:
Maintain up-to-date technical documentation, Standard Operating Procedures (SOPs), user manuals, and knowledge base articles.
KNOWLEDGE AND SKILLS
Platform Expertise:
Strong knowledge of ServiceNow configuration, security protocols, and upgrade processes,.
ITSM Knowledge:
Solid understanding of Information Technology Service Management (ITSM) principles,.
Analytical Skills:
Ability to perform business requirement analysis and provide technical design recommendations,.
Methodological Adherence:
Ability to document work results and adhere to established methodologies, best practices, and work standards.
Communication:
Strong communicativeness and the ability to cooperate effectively with stakeholders and multi-disciplinary team members.
Adaptability:
Capacity to support various technical areas, including disaster recovery and risk management.
SPECIFIC EXPERTISE (Mandatory) The following requirements are mandatory for the performance of tasks:
Practical knowledge of
MariaDB management
Professional Certification:
Possession of relevant professional certifications in the ServiceNow field.
Education:
Bachelor
Language Certification:
Official certification of English language skills.
ServiceNow Administrator in Warsaw – pracodawca: Fujitsu Limited
Fujitsu to doskonały pracodawca, który stawia na rozwój swoich pracowników oraz ich dobrostan. Oferujemy elastyczne warunki pracy, nowoczesne biura oraz bogaty pakiet benefitów, w tym prywatną opiekę medyczną i program wsparcia dla pracowników. W naszym zespole panuje kultura współpracy i zaufania, co sprzyja osobistemu i zawodowemu rozwojowi, a także umożliwia realny wpływ na otaczający świat.
