Global Pharma CRM Programme Director - Contract - Hybrid in Kraków

Location:

Europe (Hybrid / Remote) Industry:

Pharma / Life Sciences Contract:

Freelance / Contract (12 months+, extension likely)

Context

A leading global pharmaceutical organisation is launching a major global CRM transformation programme to replace its existing CRM landscape and support future commercial growth.

The programme will focus on selecting, implementing and rolling out a next-generation CRM platform, with a final decision between

Veeva Vault CRM

and

Salesforce CRM

expected shortly.

Role Overview

We are looking for a senior Pharma CRM transformation leader with extensive experience delivering global Veeva CRM and Salesforce CRM implementation programmes.

The role combines

programme leadership ,

CRM implementation ,

stakeholder management ,

vendor governance

and

global deployment management .

Successful candidates will have led multiple global Pharma CRM implementations and be comfortable guiding both internal IT organisations and external system integrators through large-scale CRM transformation programmes.

Key Responsibilities

Lead the global Pharma CRM transformation programme from mobilisation through deployment and adoption

Drive CRM platform selection, implementation strategy and global rollout planning

Guide internal IT teams and challenge implementation partners throughout delivery

Manage executive stakeholders, business owners, commercial teams and technical delivery teams

Coordinate global implementation partners, system integrators and CRM vendors

Drive field-force transformation, CRM adoption and business readiness across affiliates

Ensure alignment between CRM, Commercial Excellence, Customer Engagement and enterprise technology roadmaps

Own programme governance, delivery planning, risks, budgets and dependencies

Lead global stakeholder alignment across Europe, Americas and APAC

Drive business process harmonisation while balancing global standards and local market requirements

Provide programme leadership during vendor selection, solution design and implementation phases

Build trusted relationships across Commercial, Medical, IT and executive leadership teams

Required Experience

10+ years' experience leading

global Pharma CRM transformation programmes

Strong hands-on experience with

Veeva CRM, Veeva Vault CRM and Salesforce CRM

Proven track record delivering

multiple global Pharma CRM implementations

in regulated Life Sciences environments

Experience selecting, implementing and rolling out CRM platforms across Europe, Americas and APAC

Strong understanding of

Commercial Excellence, Field Force Effectiveness, HCP Engagement and Customer Engagement

processes

Experience managing global implementation partners and system integrators (e.g. IQVIA, Viseven, CustomerTimes, Accenture, Cognizant, etc.)

Strong stakeholder management across executive, commercial, medical, business and technical audiences

Strong governance, budget management, risk management and programme leadership capabilities

Experience leading affiliate-driven global rollouts, adoption and organisational transformation initiativesStrong understanding of CRM integrations, master data, consent management and enterprise application landscapes

Established network within the Pharma CRM ecosystem including Veeva, Salesforce and major implementation partners

Experience within Pharma, Dermatology, Consumer Health, Aesthetics or Medical Devices organisations of similar scale and complexity

Fluent English required

Spanish and/or Portuguese considered advantageous.

Location:

Europe (Remote with monthly travel) Working Model:

full time Set-up:

Freelance / Contractor Start:

ASAP Duration:

Initial 12-month contract with likely extensions Workload:

Full-time Language:

English mandatory. Portugese and/or Spanish is a plus Industry:

Pharma / Life Sciences