Telecom Billing in Kraków

Function IT, Telecom & Internet

Experience 5-10 years

Location Poland - Krakow

Skills:

• Billing Revenue Assurance
• Billing Solutions
• Billing systems
• Oracle
• Shell-Scripting
• SQL

We are looking for an experienced Bill Cycle Operations professional responsible for end-to-end execution and monitoring of telecom billing cycles. The role involves coordinating bill-cycle activities, validating execution results, identifying and resolving issues, and ensuring timely and accurate bill generation as per defined schedules and operational controls.

Requirements:

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.
• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.
• Strong understanding of telecom billing processes, billing calendars, and production billing operations.
• Experience handling high-volume billing cycles in a production environment.
• Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities.
• Previous experience with Amdocs products.
• Strong experience in coordinating with multiple technical and business teams during critical billing windows.
• Good understanding of batch processing, job scheduling, production support, and operational workflows.
• Experience working in 24×7 production/billing operations or rotational shifts.
• Good communication and stakeholder-management skills.

Preferred Skills:

• Experience with telecom Billing & Billing Cycle.
• Knowledge of SQL/Oracle for operational validation and data investigation.
• Strong experience on shell scripting.
• Strong hands-on for handling/driving working bridge for job failures.
• Experience with scheduling/monitoring tools and production job management.
• Understanding of telecom products, rating, charging, invoicing, adjustments, and billing interfaces.
• Experience with SOX controls, audit requirements, and billing operational controls is an advantage.
• Exposure to automation of bill-cycle monitoring and operational activities is preferred.

Job responsibilities:

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.
• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation.
• Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle.
• Validate completion of critical billing processes and ensure all required jobs are executed successfully.
• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.
• Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions.
• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.
• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.
• Perform restart/recovery activities for failed jobs in accordance with documented operational procedures.
• Ensure all operational activities are completed within agreed SLA and billing timelines.
• Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation.
• Support production billing releases, month-end activities, and critical billing events.
• Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues.
• Ensure adherence to defined operational controls, audit requirements, and compliance procedures.
• Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency.

What we offer:

• Empowering Projects: Z ponad 500 klientami z różnych branż i dziedzin, oferujemy ekscytującą możliwość przyczynienia się do przełomowych projektów, które wykorzystują nowoczesne technologie.
• Empowering Growth: Promujemy kulturę ciągłego uczenia się i rozwoju zawodowego.
• DE&I Matters: W GlobalLogic głęboko cenimy różnorodność.
• Career Development: Nasza kultura korporacyjna kładzie duży nacisk na rozwój kariery.
• Comprehensive Benefits: Oprócz sprawiedliwej rekompensaty, oferujemy kompleksowy pakiet świadczeń.
• Flexible Opportunities: W GlobalLogic priorytetem jest równowaga między życiem zawodowym a prywatnym.

About GlobalLogic: GlobalLogic, firma należąca do grupy Hitachi, jest zaufanym partnerem w zakresie inżynierii cyfrowej dla największych i najbardziej innowacyjnych firm na świecie.