W skrócie
- Zadania: Zarządzaj doświadczeniem klientów i rozwiązuj problemy techniczne w reklamach Google.
- Firma: Google - globalny lider w innowacjach technologicznych.
- Benefity: Atrakcyjne wynagrodzenie, bonusy, akcje oraz bogaty pakiet benefitów.
- Pozostałe informacje: Możliwość rozwoju kariery w dynamicznym środowisku.
- Dlaczego ta praca: Pracuj z najnowszymi technologiami i wpływaj na doświadczenia klientów na całym świecie.
- Kwalifikacje: Doświadczenie w zarządzaniu projektami i wsparciu klienta, umiejętności analityczne.
Przewidywane wynagrodzenie mieści się w przedziale 56700 - 69300 zł za rok.
Bachelor’s degree or equivalent practical experience.
5 years of experience in project or program management, consulting, or a client-facing role.
Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in business analysis to conduct analytics, build dashboards, and provide actionable recommendations.
- Strong problem-solving experience to develop strategic perspectives on customer-focused solutions.
- Knowledge and experience using Google Ads or other online advertising solutions and understanding of the digital media landscape.
- Proven track record of working effectively in a cross-functional environment with stakeholders from varied backgrounds.
- Demonstrated ability to manage and influence stakeholders, supported by strong written and verbal communication skills.
gTech Ads Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant, you will have deep product knowledge, provide high quality customer support and ‘own’ end to end customer solutioning. You will focus on managing troubleshooting tasks, use your investigative and problem-solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
You will focus on upholding and enhancing core policies, including account suspensions, Ad disapprovals, and certifications.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
Share insights and provide expertise to our partner teams to support product and process improvements.
Product Specialist, Policy gTech Ads Customer Experience in Wrocław – pracodawca: Google LLC
Google LLC to doskonały pracodawca, oferujący wyjątkowe możliwości rozwoju zawodowego w dynamicznej i globalnej organizacji. Pracując jako Senior Software Engineer & Tech Lead w Google Cloud, będziesz miał okazję wpływać na projekty, które dotykają miliardów użytkowników, a także współpracować z różnorodnymi zespołami, co sprzyja innowacyjności i kreatywności. Nasza kultura pracy opiera się na przywództwie, wszechstronności oraz pasji do budowania solidnych platform, co czyni nas idealnym miejscem dla ambitnych inżynierów oprogramowania.
