IT Analyst with Greek in Kraków

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B. Employment contract Rotational shift Your responsibilities: Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge Administer and provide User Access in various systems Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions Our requirements: Understanding of the IT environment and readiness to learn new processes and technologies ITIL knowledge would be an asset Excellent communication and conversation skills (both verbal and written) Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times Willingness to work with rotational shift Work mode: Hybrid (minimum 2 days office) Willingness to work rotational shift - 14x7 Language Requirements:

Greek – at least C1; English – at least B2