Senior Support Engineer in Wrocław

Requisition ID 188598 -Posted 11/10/2026 This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities. Your responsibilities will include: Provide application support for Finance and Master Data Management solutions. Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues. Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions. Support product backlog management by helping prioritize items and clarify requirements with stakeholders. Collaborate with development teams to identify root causes and implement sustainable solutions. Monitor application performance, data quality, and operational stability. Support testing, releases, deployments, and change management activities. Gather, document, and clarify business requirements for enhancements and improvements. Facilitate collaboration between business and technical teams to ensure alignment and successful delivery. Drive continuous improvement initiatives focused on increasing business value and operational efficiency. Required qualifications

Experience in application support, service management, or a similar role. Strong stakeholder management and communication skills. Ability to work effectively with both business and technical teams. Analytical mindset with strong problem-solving capabilities. Experience gathering and documenting business requirements. Knowledge of Agile methodologies and ways of working. Ability to manage multiple priorities in a dynamic environment. Nice to have

Experience within Master Data Management processes. Experience supporting Finance-related applications and business processes. Knowledge of data management, reporting, or analytics solutions. Experience working with enterprise applications and configuration-based platforms. Experience facilitating agile ceremonies and supporting agile teams. Key Responsibilities

Description: This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities. Your responsibilities will include: Provide application support for Finance and Master Data Management solutions. Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues. Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions. Support product backlog management by helping prioritize items and clarify requirements with stakeholders. Collaborate with development teams to identify root causes and implement sustainable solutions. Monitor application performance, data quality, and operational stability. Support testing, releases, deployments, and change management activities. Gather, document, and clarify business requirements for enhancements and improvements. Facilitate collaboration between business and technical teams to ensure alignment and successful delivery. Drive continuous improvement initiatives focused on increasing business value and operational efficiency. Required qualifications

Experience in application support, service management, or a similar role. Strong stakeholder management and communication skills. Ability to work effectively with both business and technical teams. Analytical mindset with strong problem-solving capabilities. Experience gathering and documenting business requirements. Knowledge of Agile methodologies and ways of working. Ability to manage multiple priorities in a dynamic environment. Nice to have

Experience within Master Data Management processes. Experience supporting Finance-related applications and business processes. Knowledge of data management, reporting, or analytics solutions. Experience working with enterprise applications and configuration-based platforms. Experience facilitating agile ceremonies and supporting agile teams.