At
HEINEKEN Kraków (HEINEKEN Business Services Poland)
our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
We are looking for a motivated Senior Collections Specialist to join our team. In this role, you will be responsible for managing collections activities for intercompany customers, ensuring timely follow-up, account reconciliation, and resolution of outstanding balances. This role offers the opportunity to gain valuable experience in an international finance environment and work closely with various business partners across the organization.
Your responsibilities would include:
managing the Customer Ledger, ensuring accuracy and achievement of collection targets
acting as a Business Partner to OpCos (e.g., Sales, Customer Service, Pre-Legal Collectors) by providing accurate data and supporting effective collections and disputes resolution
building and maintaining strong customer relationships, handling calls and queries while ensuring a high level of service
identifying and resolving held orders and credit limit issues in line with credit policy
proactively managing disputes: analyzing root causes, resolving issues, and preventing recurrence
driving process improvements using analytical and digital skills to enhance insights and efficiency
collaborating with other HGSS teams to ensure compliance with processes and standards
providing regular updates to the Team Leader on progress, challenges, and opportunities
taking ownership of personal development in finance skills and business knowledge
ensuring adherence to process controls, policies, and compliance, suggesting improvements where needed
maintaining accurate and up-to-date process documentation.
You are a good candidate if you have:
excellent written and verbal Italian (C1/C2)
English B2 or better
1-3 years experience in the finance area
strong customer focus and communication skills
solid negotiation and influencing skills, with the ability to handle resistance effectively
strong analytical and problem-solving abilities
good understanding of the end-to-end Order to Cash process
business knowledge, including logistics
ability to identify root causes and translate them into improvements
proven experience in written and verbal communication across diverse stakeholders
experience working in a multinational environment (including Shared Services Centres)
mindset and behaviours aligned with HEINEKEN Finance Behaviours
strong practical skills in Excel, Word, PowerPoint, SAP, Heiflow.
This role includes working in shifts (7:30 AM – 6:30 PM).
Senior Collections Specialist with Italian in Kraków – pracodawca: HEINEKEN Kraków
Nasza firma to globalny lider w produkcji napojów, który oferuje wyjątkowe możliwości rozwoju zawodowego w Krakowie. Pracując w naszym zespole, będziesz częścią kultury opartej na zrównoważonym rozwoju i doskonałości, z dostępem do szkoleń oraz wsparcia w zakresie kariery. Oferujemy konkurencyjne wynagrodzenie, elastyczne godziny pracy oraz przyjazne środowisko, które sprzyja innowacjom i współpracy.
