Job Category:
Engineering / Customer Support Employment Type:
Full-Time Position Summary The Field Service Engineer is responsible for the installation, commissioning, maintenance, troubleshooting, repair, and upgrade of Heller machines throughout Europe. This customer-facing role supports the complete range of Heller reflow ovens and related systems, ensuring maximum equipment performance, customer satisfaction, and operational reliability. The successful candidate will work closely with customers, distributors, sales teams, and internal engineering resources to provide technical support, conduct training, and deliver effective solutions in a professional and timely manner. Key Responsibilities Customer Support & Service Delivery Install, commission, and verify performance of Heller reflow ovens and associated equipment at customer facilities. Perform preventive maintenance, troubleshooting, diagnostics, repairs, and emergency service support. Execute equipment upgrades, retrofits, software updates, and product improvement initiatives. Respond promptly to service requests and minimize customer downtime through effective fault diagnosis and resolution. Support production startups and process optimization activities during new equipment installations. Technical Troubleshooting Diagnose electrical, electronic, mechanical, pneumatic, and control-system related issues. Conduct root cause analysis and implement effective corrective actions. Provide technical recommendations to improve equipment reliability, performance, and maintainability. Escalate complex technical issues through appropriate engineering channels when required. Customer Training & Relationship Management Deliver operator, maintenance, and technical training to customer personnel. Build and maintain strong working relationships with customers, distributors, and service partners. Act as a professional ambassador for Heller Industries, demonstrating a customer-focused approach at all times. Support customer audits, process reviews, and technical consultations when necessary. Documentation & Reporting Prepare accurate and timely service reports, installation reports, and technical documentation. Maintain detailed records of service activities, parts usage, and corrective actions through company service management systems. Provide clear feedback to Engineering, Quality, and Product Management teams regarding recurring product issues and customer requirements. Assist in the development and improvement of technical documentation, work instructions, field bulletins, and service procedures. Health, Safety & Compliance Comply with all applicable health, safety, environmental, and customer site regulations. Follow company policies and European workplace safety standards during all service activities. Conduct risk assessments and safely perform work in industrial manufacturing environments. Qualifications Degree, Diploma, or equivalent qualification in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Industrial Technology, or a related technical discipline. Minimum 5 years of field service, maintenance, manufacturing engineering, or technical support experience in industrial equipment environments. Strong troubleshooting skills involving electrical, electronic, mechanical, and control systems. Ability to interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings. Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Experience with industrial controls, PLCs, sensors, motors, drives, and thermal processing equipment is highly desirable. Familiarity with electronics manufacturing and SMT processes is required; experience in the semiconductor industry or related high-tech manufacturing environments is strongly preferred. Experience & Skills Prior experience and demonstrated success in a customer-facing Field Service Engineer role are preferred. Experience performing equipment installation, commissioning, preventive maintenance, and repair activities. Strong analytical and problem-solving skills with the ability to work independently in demanding production environments. Excellent written and verbal communication skills. Ability to prioritize tasks and manage multiple customer requirements simultaneously. Strong commitment to customer satisfaction and continuous improvement. Travel Requirements Willingness and ability to travel extensively throughout Europe (up to 75-80% depending on business requirements). Occasional travel outside Europe may be required to support global customers, training activities, or special projects. Flexibility to work outside normal business hours when required for customer support, equipment installations, or emergency service situations, in accordance with local labor regulations. Language Requirements Professional proficiency in English, both written and spoken. Additional European language skills (German, French, Italian, Spanish, Czech, Polish, Dutch, or other regional languages) are highly desirable. Additional Requirements Valid passport and ability to travel freely throughout Europe. Valid driver's license and willingness to drive to customer locations. Eligibility to work within the European Union or relevant country of employment. Ability to lift and handle tools, equipment, and spare parts in accordance with local health and safety regulations. Preferred Attributes Self-motivated and capable of working independently from a home office environment. Strong customer service mindset with a proactive approach to problem-solving. Team-oriented with the ability to collaborate effectively across global service, engineering, quality, and sales organizations. Commitment to maintaining the highest standards of professionalism, safety, and technical excellence.
