Customer Support Specialist with Hebrew in Kraków

Location: Kraków, PODLASKIE, PL, 30-347

Main purpose of this position is to process and support Commercial Banking customers with account maintenance, updating customer records, preparing reports, customer letters or other documents requested by internal stakeholders and customers, and processing financial transactions on customer accounts.

Daily tasks include:

• analysing requests, as well as banking and legal documentation received from customers or other departments in relation to their banking activities.

The role requires proficiency in English reading, writing and speaking and a very good level of Hebrew reading and writing to understand customer documentation and perform requested actions. You will liaise with Relationship Managers and various internal stakeholders to ensure the good quality of customer records kept by the Bank.

You will use thorough knowledge of procedures and policies to deliver a high-quality service and achieve maximum customer satisfaction within the areas and timeframes agreed in internal documentation.

What you’ll do:

• Provide support to other employees and departments to solve problems and answer queries related to customer documentation and activity.
• Analyse banking and legal documentation related to customers’ banking activity in English and Hebrew to ensure correct upkeep of customers’ records.
• Execute requests and resolve problems efficiently, accurately and professionally.
• Apply knowledge of procedures, processes and systems and take initiative to update and improve them.
• Act in compliance with procedures, policies, internal regulations and workplace rules.
• Assist the line manager with managing day to day operations to ensure SLAs are met and act as manager’s deputy during absence.
• Complete and update all data requirements in a timely manner including timesheets, systems and databases.
• Ensure quality and productivity levels are achieved at all times as per the standards set for the processes.

What you need to have to succeed in this role:

• Proficient English written and verbal.
• Very good Hebrew written.
• Demonstrate excellent communication and analytical skills including the ability to analyse complex structures.
• Maintain strong attention to detail.
• Manage multiple tasks by organising and prioritising responsibilities depending on their criticality.
• Work independently and under time pressure.
• Bring good understanding of the financial industry.
• Use MS Office effectively and work within an international environment.

What we offer:

The pay range for this role is 7,633 PLN - 9,500 PLN (monthly, gross). Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance. We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards.
• Multisport card.
• Private medical care.
• Life insurance.
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program.
• Additional contributions to PPK scheme.
• Corporate parties & events.
• CSR initiatives.
• Nursery discounts.
• Financial support with trainings and education.
• Social fund.
• Free parking.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only).
• Telephone screen (for external candidates only).
• Interview with the hiring manager.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.