IG Group in Kraków is seeking a Trainer for Customer Experience to design and deliver product, process, and soft-skills training across all CX stages. You will onboard new joiners, shape learning programs, and collaborate with designers to create engaging digital content using cutting-edge AI tools. You will work with WFM, Config and QA teams to align training needs, oversee LMS administration, and ensure ongoing knowledge growth for staff, with a hybrid work model in place.
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