ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites, together, we make places while transforming businesses to have an even more positive impact on societies, the environment and our people.
Main purpose of the position We are seeking an experienced and detail-oriented professional to join our team as a
OTC
Senior SME (Order-to-Cash) .
In this role, you will play a crucial part in our OTC processes, focusing on customer setup and maintenance, cash application and cash collection. The Senior OTC SME will be responsible for ensuring accuracy in financial data management, driving process improvements and providing mentorship and knowledge support to junior team members.
Your area of responsibility will include ensuring
correct and timely invoicing setup , minimizing the number of credit notes issued and thereby supporting timely customer payments and maintaining low levels of overdue accounts receivable.
The
OTC
Senior SME
will also act as a key coordinator within the team and a trusted partner to the Team Leader , supporting day-to-day operations, task prioritization, knowledge sharing, issue resolution and the smooth execution of OTC processes.
If you are a motivated and experienced OTC professional with strong coordination and leadership capabilities, we invite you to apply for the position of
OTC
Senior SME . Join our dynamic team and contribute to the success and continuous improvement of our OTC operations.
What you will do
Demonstrate strong
end-to-end process understanding , including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting, testing and specification of new solutions.
Independently execute and prioritize monthly tasks, identifying errors and process-related issues and resolving them promptly.
Set and achieve own goals, with a focus on improving the
Order-to-Cash (OTC)
area and minimizing the number of credit notes issued.
Take responsibility for correct accounting related to canteen operations and ensure timely pass-through invoicing to customers.
Take ownership of
invoicing and reporting setup , including collective, summarized and attachment invoicing.
Take on additional responsibilities related to
end-to-end process management as a Senior SME .
Serve as
Subject Matter Expert
for various reports, overseeing their preparation by Associates and supporting internal reporting related to cash, bad debt and overdue receivables.
Act as a coordinator within the OTC team and a trusted partner and key support to the Team Leader , supporting day-to-day operations, task prioritization, knowledge sharing and issue resolution.
Provide guidance and knowledge support to less experienced team members.
Identify opportunities for
process improvements
and actively contribute to the implementation of new solutions.
Cooperate closely with internal and external stakeholders and confidently represent the OTC area during business meetings.
Professional skills you possess
Minimum
5 years of relevant professional experience, preferably within Order-to-Cash (OTC) or closely related finance processes , with solid exposure to Order-to-Invoice (OtI) and/or Invoice-to-Cash (ItC). Experience within an SSC/BPO or international finance environment would be an advantage.
Excellent accounting understanding with solid knowledge of
OTC processes, data and system logic .
Strong knowledge of
Excel , including advanced formulas, data analysis and basic VBA.
SAP understanding or experience with a similar ERP system.
Experience with Power BI would be a nice to have.
Experience with Coupa would be a nice to have.
Strong stakeholder management skills and confidence in communicating with business representatives during meetings.
Key Qualifications
Strong
problem-solving and critical thinking skills .
Customer-oriented attitude with effective internal and external stakeholder management.
Strong communication and interpersonal skills.
Confidence in leading discussions and communicating effectively with business stakeholders during meetings.
Ability to work independently, set priorities and take ownership of assigned activities. Ability to act as a coordinator within the OTC team and as a trusted partner and key support to the Team Leader.
Proactive approach to
process improvement and knowledge sharing .
What do we offer
Opportunity for professional development in the finance department.
Real opportunities for career advancement.
Scandinavian work culture and a positive working atmosphere.
Impact on the development of the office and the growing team.
Work-life balance, numerous events and initiatives for employees.
Benefits: health care package, Multisport, insurance, Christmas bonus and MyBenefit points.
Hybrid work and an office located in the center of Gdańsk.
Why ISS At ISS, we are more than just a service provider of cleaning, food, workplace and technical services. We are a partner in our customers’ success.
By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers attract talent and grow their businesses.
This begins with our own people through training, career development and a supportive culture, empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger. Become more.
Become ISS.
Why ISS Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.
Our people feel safe, respected, represented and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
OTC Senior Subject Matter Expert in Gdańsk – pracodawca: ISS A/S
ISS to doskonały pracodawca, który oferuje dynamiczne środowisko pracy w Warszawie, sprzyjające rozwojowi zawodowemu i osobistemu. Nasza kultura opiera się na współpracy i innowacyjności, co pozwala pracownikom na naukę nowoczesnych platform danych oraz rozwijanie umiejętności w zakresie automatyzacji i dostarczania skalowalnych rozwiązań. Oferujemy atrakcyjne benefity oraz możliwość pracy w zespole, który ceni różnorodność i wspiera rozwój kariery.
