W skrócie
- Zadania: Wspieraj operacje po uruchomieniu i zarządzaj usługami dla aplikacji przedsiębiorstw.
- Firma: KATBOTZ - innowacyjna firma z dynamicznym środowiskiem pracy.
- Benefity: Konkurencyjne wynagrodzenie, możliwości rozwoju zawodowego i elastyczne warunki pracy.
- Pozostałe informacje: Wspieramy różnorodność i inkluzyjność w miejscu pracy.
- Dlaczego ta praca: Pracuj w globalnym środowisku i wpływaj na transformację projektów.
- Kwalifikacje: 10+ lat doświadczenia w wsparciu aplikacji i zarządzaniu usługami.
Przewidywane wynagrodzenie mieści się w przedziale 108000 - 132000 zł za rok.
KATBOTZ is seeking experienced Hypercare & Managed Services Consultants to support post-go-live operations, production support, issue resolution, and managed services activities for enterprise applications and transformation projects.
The ideal candidate will have strong expertise in incident management, user support, system stabilization, stakeholder communication, and service delivery management in global enterprise environments.
Key Responsibilities Provide Hypercare and post-go-live support for enterprise applications and business systems.
Monitor production environments and ensure system stability and operational continuity.
Manage incident resolution, issue tracking, root cause analysis, and escalation coordination.
Collaborate with business users, technical teams, vendors, and project stakeholders to resolve production issues.
Support managed services operations, service requests, and ongoing maintenance activities.
Coordinate defect management, change requests, and release support activities.
Create and maintain SOPs, support documentation, knowledge articles, and operational runbooks.
Track SLAs, KPIs, and service delivery metrics to ensure high-quality support.
Support user training, knowledge transfer, and transition-to-support activities.
Participate in on‑call support and overlapping US business hours as required.
Required Skills & Qualifications 10+ years of experience in Application Support, Managed Services, Production Support, or Hypercare Operations.
Strong experience supporting enterprise applications, ERP systems, or cloud-based platforms.
Knowledge of incident management, problem management, and change management processes.
Experience with ticketing and service management tools such as Service Now, JIRA, or Remedy.
Strong troubleshooting, analytical, and root cause analysis skills.
Experience coordinating with cross‑functional technical and business teams.
Familiarity with cloud platforms such as Amazon AWS, Microsoft Azure, or Google GCP is preferred.
Excellent communication, stakeholder management, and documentation skills.
Ability to work independently in a remote environment.
Strong understanding of ITIL processes and service delivery best practices.
Preferred Qualifications ITIL Certification or Service Management certifications preferred.
Experience supporting large-scale transformation or ERP implementation projects.
Exposure to Dev Ops, monitoring, and automation tools is a plus.
Experience working with global teams and enterprise clients.
Competitive compensation package
Opportunities for professional development and career advancement.
Flexible working conditions, with remote options available.
Dynamic and supportive work environment.
KATBOTZ LLC is an Equal Opportunity Employer.
We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.
As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
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Hypercare & Managed Services Consultant in Katowice – pracodawca: KATBOTZ LLC
KATBOTZ to doskonały pracodawca, oferujący dynamiczne i wspierające środowisko pracy, które sprzyja rozwojowi zawodowemu oraz elastycznym warunkom pracy, w tym opcjom zdalnym. Jako Senior DevOps & Security Consultant będziesz miał możliwość pracy nad globalnymi projektami, a także korzystania z konkurencyjnego pakietu wynagrodzeń oraz szkoleń, co czyni tę rolę nie tylko satysfakcjonującą, ale i pełną możliwości rozwoju.
