Описание:
Join Lenovo's Solutions Services Group (SSG) as a Premier Parts Sales Manager, taking ownership of end-to-end supply chain execution for Premier service parts and commercial parts sales across EMEA. You'll drive parts availability, inventory, order fulfilment, warehouse and logistics performance, and process improvement, helping deliver an excellent customer experience while supporting profitable growth. You will report to the Premier Parts Sales Manager. Задачи:
Own EMEA spare-parts planning and inventory strategy for Premier Support, balancing strong parts availability and service-level commitments with inventory productivity, cost and financial targets. Lead forecasting and supply-demand balancing, proactively managing shortages, constrained or critical parts, recovery plans, excess and obsolete stock, and business-continuity risks across countries, product categories and supply nodes. Take ownership of the full EMEA parts sales order lifecycle, from order validation through failed orders, cancellations and backlog management to accurate delivery dates, tracking, system updates and clear customer communication. Drive complex order escalations and improve fulfilment performance, resolving quotation, availability, delivery, replacement, dead-on-arrival and credit-note issues while removing bottlenecks to improve speed, backlog accuracy, customer transparency and revenue conversion. Oversee warehouse and logistics operations across EMEA, including distribution, value-added services, reverse logistics, fulfilment performance and cost control, while supporting compliant cross-border movements with logistics and customs teams. Lead key logistics and vendor initiatives, including warehouse relocations, vendor transitions and 3PL onboarding, while managing third-party providers against agreed SLAs and KPIs and driving corrective actions when performance falls below target. Own robust, accurate and scalable supply-chain processes, overseeing SAP ECC and connected platform integration, inventory reconciliation, consignment stock, cycle counts, customs mapping and reverse-logistics flows while partnering with IT and global teams to resolve systemic issues and introduce automation and standardisation. Be the key supply-chain partner for Premier Support and Parts Sales across EMEA, monitoring KPIs such as availability, shortages, backlog, cycle time, inventory, cost, revenue and customer experience; providing root-cause analysis and recovery plans; and leading cross-functional initiatives with Service Operations, Sales, Global Supply Planning, Procurement, Logistics, Finance and regional leaders while promoting ownership, customer focus and continuous improvement. Требования:
Solid experience in service supply chain, spare parts planning, order management, logistics or customer service, ideally supporting operations across the EMEA region. Proven experience managing end-to-end fulfilment, inventory, warehouse and/or 3PL operations, including handling complex operational issues and customer escalations. Strong analytical and problem-solving mindset, with the ability to work with data, identify root causes and turn insights into clear priorities, decisions and recovery actions. Good commercial and financial understanding, particularly around inventory investment, logistics costs, revenue fulfilment, operational efficiency and cost-saving opportunities. Hands-on experience with ERP and order-management systems, preferably SAP ECC, combined with advanced Microsoft Excel and strong reporting capabilities. Excellent communication, stakeholder-management and influencing skills, with the confidence to collaborate across regional and global teams as well as technical, operational and commercial stakeholders. Independent and proactive working style, with the ability to manage competing priorities, drive actions through to completion in a fast-paced environment and communicate fluently in English; Будет плюсом: Experience improving supply-chain processes and systems, with exposure to system integration, automation, customs and compliance topics considered a strong advantage; additional EMEA languages are an advantage Условия:
Life Insurance Private Medical Insurance Pension Plan Multisport Card Employee Assistance Program, e.g., for health, legal financial consultancy Internal E-learning Development Platform Available for Employees
Part sales manager in supply chain in Warsaw – pracodawca: Lenovo Inc.
Lenovo Inc. oferuje dynamiczne środowisko pracy, w którym pracownicy mogą rozwijać swoje umiejętności w obszarze prawa, technologii i marketingu cyfrowego. Pracując w zespole zajmującym się prywatnością, można mieć realny wpływ na sposób, w jaki dane klientów są wykorzystywane, co przyczynia się do budowania zaufania i przejrzystości w doświadczeniach online. Dodatkowo, firma stawia na innowacje i inwestycje w technologie, co stwarza możliwości dla pracowników do uczestniczenia w transformacji cyfrowej.
