Customer Service Executive (m/f/d) in Łomianki

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description Customer Service Executive (m/f/d) | Polish, English & French

Łomianki, Poland | Hybrid

Great customer service is about more than answering questions. It’s about making things easy for customers, keeping them informed and making sure they can rely on us when it matters.

We’re looking for a

Customer Service Executive (m/f/d)

to join our friendly, international team in Łomianki. You’ll support customers around the world, becoming a trusted point of contact for everything from orders and availability to deliveries and product enquiries.

At

LGC Standards , the work we do supports laboratories and organisations across more than 120 countries. Every accurate order, helpful conversation and smooth delivery contributes to our wider purpose:

Science for a Safer World .

What you’ll be doing

You’ll take ownership of the customer journey from enquiry through to delivery, including:

Supporting customers by email and phone with questions around

pricing, product availability, orders and deliveries

Processing customer orders accurately and ensuring all details are complete

Keeping customers informed about order status, changes, backorders and shipping

Working closely with colleagues across the business to resolve queries and find the right solutions

Acting as the

voice of the customer internally , making sure their needs are understood

Coordinating requests with the appropriate teams and following up to ensure nothing gets lost along the way

Working with our ERP and sales systems to maintain accurate customer and order information

Following our quality processes and standards, including

ISO 13485 and ISO 9001

Qualifications What you’ll bring

You don’t need to know everything about our products from day one. What matters most is that you enjoy helping customers, communicate clearly and take pride in getting the details right.

We’re looking for someone with:

Experience in

customer service, sales support, order management or order entry

Native-level

Polish

English and French at B2 level or above

Strong communication skills and a friendly, proactive approach

Great attention to detail and strong organisational skills

Confidence working both independently and as part of a team

Experience working with ERP systems, ideally

IFS

Experience with

Salesforce

would be an advantage

You’ll become part of a growing, international business where customer service plays an important role in connecting our science with the people and organisations who depend on it.

We offer a

hybrid working model , giving you the flexibility to combine working from home with time alongside the team in Łomianki.

If you enjoy solving problems, building positive customer relationships and working in an international environment, we’d love to hear from you.

Join LGC Standards and help us deliver Science for a Safer World.

Additional Information Our values

PASSION

CURIOSITY

INTEGRITY

BRILLIANCE

RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

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