At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.
You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check‑in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.
What will you do in our team?
There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimisation, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe.
Why join us?
This is not a “ticket-clicking” role. If you want to grow towards automation, DevOps and have a real influence on how systems operate — you’ll find the space to do it here.
Your Main Tasks Will Include
Monitor and supervise production messaging platforms and infrastructure across Europe
Independently troubleshoot incidents (L2/L3) and identify root causes
Take end‑to‑end ownership of incidents: coordination, escalation, communication and follow‑up
Actively participate in Incident, Problem and Change Management (ITIL)
Handle premium / SLA customers, including technical communication
Cooperate closely with DevOps, Engineering, Customer Support and telecom operators
Improve monitoring, alerting, dashboards and operational tooling
Create and maintain clear, high‑quality operational documentation
Support knowledge sharing and onboarding within the NOC team
Requirements
Advanced knowledge of Polish is an absolute must-have;
3+ years of experience in NOC / Monitoring / Technical Operations / Support (L2+)
Solid Linux experience (troubleshooting, logs, CLI, production systems)
Good understanding of networking fundamentals (TCP/IP, LAN/WAN)
Hands‑on experience with monitoring tools (e.g. Zabbix, Grafana, LogicMonitor)
Proven experience working in 24/7 environments with real incident responsibility
Readiness to work in a 3-shift system, including some weekends & holidays
Practical knowledge of ITIL processes (Incident, Problem, Change)
Ability to work independently and make decisions during incidents
Very good English (spoken and written)
Basic knowledge of virtualization technologies (e.g., VMware or similar)
Basic scripting skills (Bash, Python)
Elastic stack
How We Work
Team of 15 members in your Polish team + international collaboration
Short decision‑making process and real ownership
Strong focus on automation and reducing manual work
Open, knowledge-sharing culture
We Offer
Hybrid work model
Co-financed Medicover care
Co-financed private life‑insurance
Co-financed MultiSport card
Extra day off on your birthday
Team building events
Extra fee from employer for retirement program (PPK)
Employee Referral Program
Summer bonus
Fruits in the office
Lunch days: Mondays & Wednesdays
Free parking (cars & bikes).
Hiring process (fast & simple)
1st short call (~10 min)
Online interview with the team (~60 min)
Feedback within a week
Welcome on board!
