We are looking for a Conversational AI Consultant Developer to support the design and implementation of chatbot and voicebot solutions that automate business processes. The role combines business analysis, conversation flow design, and hands‑on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions.
Responsibilities
Gather and analyse business requirements for Conversational AI initiatives
Identify automation opportunities with business stakeholders and clients
Design chatbot and voicebot conversation flows and user journeys
Prepare conversation logic, prompts and process documentation
Configure Conversational AI platforms including
Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs
or
Zowie
Support API integrations between Conversational AI platforms and enterprise systems
Configure NLP models, intents, entities and dialogue management
Support text to speech and voice automation capabilities
Perform functional, NLP and end to end solution testing
Identify issues, propose improvements and support successful implementation
Work closely with Product Owners, Business Analysts, developers and client stakeholders
Prepare solution documentation and implementation artefacts
Requirements
Commercial experience delivering chatbot, voicebot or Conversational AI projects
Practical experience with at least one major Conversational AI platform such as
Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs
or
Zowie
Strong business requirements gathering and process analysis skills
Experience designing conversation flows and automation logic
Understanding of NLP concepts including intents, entities, training phrases and dialogue management
Basic knowledge of APIs and system integrations
Experience testing chatbot or automation solutions
Strong communication and stakeholder management skills
Fluent Polish and English
Nice to have
Experience supporting German language projects
Experience in customer service or call centre automation
Experience with prompt engineering and LLM based conversational AI solutions
Microsoft ecosystem experience, particularly
Copilot Studio
and
Power Platform
Consulting or client facing project delivery experience
Fully remote work model
Work in a multinational environment on international projects
Comprehensive healthcare
Long-term B2B contract with a stable project pipeline
Conversational AI Consultant Developer in Katowice – pracodawca: Madiff
Nasza firma to doskonały pracodawca, który oferuje stabilne zatrudnienie w dynamicznym środowisku międzynarodowym. Oferujemy długoterminowe umowy B2B, kompleksową opiekę zdrowotną oraz możliwości rozwoju zawodowego w obszarze nowoczesnych technologii, takich jak Java i Spring Boot. Pracując z nami, będziesz częścią zespołu, który ceni współpracę, innowacyjność i jakość kodu, co sprawia, że każdy dzień przynosi nowe wyzwania i satysfakcję z osiągnięć.
