IT Business Systems Specialist (m/f/d) in Warsaw

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our offices in Warsaw we are looking for a:

IT Business Systems Specialist (m/f/d) We are looking for an autonomous

IT Business Systems Specialist

to bridge the gap between our business operations and enterprise software ecosystem. In this role, you will coordinate our core business platforms (ERP, CRM, and partner portals), supporting both headquarters and our franchise network.

You will serve as the primary liaison between local business users in Poland and the central international development team at our Italian HQ.

This position focuses heavily on

business application support, rollouts, process analysis, and vendor collaboration , balanced with day-to-day office IT coordination:

~50%

Business Application Support & Maintenance

~40%

System Implementations, Process Analysis, Training & Vendor/HQ Coordination

~10%

Local IT Office Infrastructure & Hardware Support

Your Tasks . 1. Business Systems & Operational Platforms

Ensure continuous operation, configuration, and enhancement of business systems (ERP, CRM, and custom client/partner platforms).

Investigate and troubleshoot application-level incidents, perform root-cause analysis, and verify data consistency.

Support the rollout of new features, modules, and tools across the franchise network; produce clear user documentation and lead hands-on training sessions.

Administer user accounts, security roles, permissions, and access controls across systems.

2. International IT Coordination & Projects

Act as the direct technical point of contact for international development teams in Italy (working in English)—logging bug reports, conducting User Acceptance Testing (UAT), and overseeing deployments.

Gather business and operational requirements from internal teams and franchise partners, translating them into clear functional and technical specifications.

Support software migration, upgrades, and platform rollout initiatives.

Travel occasionally to company headquarters in Italy for project kick-offs and alignment meetings.

3. Infrastructure & Operational IT Support

Ensure stability of office IT hardware and local network environments (laptops, peripherals, printers, basic Active Directory / LAN settings).

Coordinate hardware procurement, lifecycle replacement, and manage relationships with external telecom and hardware vendors.

Your Profile

Experience:

hands-on experience in an autonomous role such as Application Support Specialist, Business Systems Specialist, IT Project Coordinator, or Technical Operations Specialist.

Education:

A degree in IT, Computer Science, Engineering, or a related field (or equivalent practical experience).

Systems & Processes:

Solid practical experience working with ERP and/or CRM ecosystems, alongside a good understanding of core business workflows (services, sales, retail/franchising).

Vendor & Dev Collaboration: Proven track record collaborating with software developers, product owners, and third-party software integrators.

Training & Enablement:

Experience conducting user training, onboarding, and creating clear technical guides.

Problem-Solving Drive:

Strong troubleshooting skills with a natural sense of curiosity and ownership - you don't wait for answers; you find solutions.

Communication & Collaboration:

Fluent spoken and written Polish and English, paired with great interpersonal skills to guide non-technical store users and align with international leadership.

Nice to Have

Experience working within distributed business models (franchise networks, retail, or multi-branch organizations).

Hands-on exposure to cloud application rollouts or enterprise software implementations.

Basic familiarity with system integrations and API diagnostics (e.g., REST API, Postman).

Working knowledge of Windows Server administration and standard office networking concepts.

Degree in Computer Science, Econometrics, Business Information Systems, or a related discipline.

What We Offer

Competitive Remuneration:

A solid base salary (10k - 13k PLN) combined with a bonus scheme

Strategic Impact:

As a vital member of a tight-knit 7-person HQ team, your work directly influences the productivity of the MBE Poland franchise network.

Professional Exposure:

Report directly to our VP of IT. Fast-track your career from technical specialist to IT manager by gaining practical governance, budget allocation, vendor SLA negotiation, and project leadership experience.

Benefits:

Private health insurance (Luxmed), a Multisport card, parental leave policy and vacation benefits, possibility to work from home 2 days a week.

Development Opportunities : Direct mentoring from experienced managers, global peer support and best practices sharing. Access to a learning platform. A comprehensive package of training and development programs within the entire capital group

Environment:

A dynamic, international work environment in a constantly growing company, offering broad prospects for professional and personal development. Work in a multicultural team and an organization with an international structure.

Fortidia is the brand identity of MBE Worldwide S.p.A. - a company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing shipping, fulfillment, logistics, marketing and print solutions: Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PACK & SEND, PostNet, ParcelValue, Spedingo, GEL Proximity, AlphaGraphics, Kwik Kopy Australia, Multicopy, and Print Speak. In 2024, its platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - served 850,000 business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue.

For more information, visit the Fortidia Group websites:

gelproximity.com/en - alphagraphics.com - kwikkopy.com.au - multicopy.nl - printspeak.com - www.worldoptions.com - www.alphagraphics.com - www.kwikkopy.com.au/ - www.multicopy.nl - www.printspeak.com - www.gelproximity.com/en - www.spedingo.com/en